Experience Manager- Personalised Care

The purpose of the role is to support the implementation of the personalised care operating model (cited in the 2019 NHS long-term plan) in conjunction with leads based in the Trust networks. This model will further enable a culture of personalised care within the organisation and wider. Personalised care is a key element of the NHS long-term plan and means that people have choice and control over the way their care is planned and delivered. The model is based upon 'what matters to you' and works to highlight a person's strengths and needs. Personalised care is fundamental to the changes the NHS is seeking to deliver better health and wellbeing for individuals better quality and experience of care that is integrated and tailored around them and is therefore more sustainable. Universal personalised care is the delivery plan towards making personalised care 'business as usual' for 2.5 million people by 2024.Personalised Care enables people in the whole population to have the same choice and control over their mental and physical health that they have come to expect in every other aspect of their lives. This includes people with long-term conditions (LTC), and those who have needs that are more complex.Main duties of the jobYour role involves:
Facilitating personalised care initiatives Strengthening collaboration across services Identifying improvement opportunities Leading on experience and personalised care portfolio Supporting staff in implementing personalised care Developing sustainable workforce upskilling models Undertaking statutory reporting and identifying service trends Promoting an open culture of feedback and improvement
To excel, you'll need:
Specialised skills in quality improvement and patient experience Knowledge of service user involvement approaches Ability to share information effectively with patients and carers Strong organisational and communication skills
Key Relationships:
LSCFT services and Social Care leads Senior Enhancing Experience Matron NHS governing bodies (e.g., NHS England, Clinical Commissioning Groups) Patients, families, and carers
About usLancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care. The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area. Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview. For more information please visit our website via Lancashire & South Cumbria NHS FTJob descriptionJob responsibilitiesPlease see attached the job description and person specification for more information about this role.Person SpecificationQualificationsEssential
oKnowledge of specific area on patient experience and personalised care acquired through degree or equivalent experience or Training. oEvidence of continuing professional development. oProject management qualification or willingness to work towards. oTraining in the discipline of Experience Based Design or willingness to work towards. oLeadership/Management qualification. oCoaching qualification oService/quality improvement training
KnowledgeEssential
oKnowledge and understanding of quality improvement , patient experience/personalised care and service user/carer involvement approaches and governance oIT skills required for data collection, presentations and the production of leaflets and posters oKnowledge of service/quality improvement
ExperienceEssential
oPrevious years' experience of working in the spheres of quality improvement and patient experience/person centred care/clinical setting oLived Experience of Health care oEvidence of working with 'deprived' populations.
Skills & AbilitiesEssential
Ability to engage and influence others. Ability to work under pressure Able to prioritise workload effectively in light of completing tight deadlines.
Employer detailsEmployer nameLancashire & South Cumbria NHS Foundation TrustAddressL7F9 L9210 Patient Experience Team Sceptre Point Preston PR5 6AWAny attachments will be accessible after you click to apply. 351-CS2559a-AT
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