Executive Chef

Rapport is currently recruiting for an experienced Deputy Guest Services Manager to join our Rapport team, based in our high-profile client's offices in Canary Wharf. Our client has multiple buildings within the area, and you will play a crucial part in overseeing the Guest Services and Reception areas.
You will play a key role in supporting the Guest Services Manager in the management of a vibrant, innovative team of 16 Rapport Ambassadors across the client's buildings, supporting front-of-house operations, ensuring the highest level of service and care to the client, its customers, guests, and service partners following service level agreements and established policies and procedures.
This is the perfect opportunity for someone with an exceptional ability to establish immediate Rapport with arriving guests at the building. You will be a vital member of a highly professional team dedicated to delivering top-notch client care, exceptional service, and memorable experiences to all internal employees, clients, and directors. It's an exciting role where each day brings new challenges.
This is a full-time, permanent role (40 hours per week), working from Monday to Friday on a rotating shift basis between 7 AM and 7 PM as required by the client's needs.
Main Responsibilities
Although specific tasks may vary, the main responsibilities within this position are:
Proactively addressing guest requests efficiently, in a friendly and timely manner, handling all business needs promptly and professionally
Collaborating with the Guest Services Manager and Supervisors to maintain excellent reporting and account management practices consistently, enhancing guest and customer services
Exceeding client and guest expectations, actively fostering a client-centric environment by conducting regular coaching sessions with each team member to uphold core operational standards
Taking personal responsibility for the service standards at client locations
Supporting the Guest Services Manager in HR-related matters (e.g., scheduling management, Recruitment, Reward and Recognition, general people management)
Demonstrating effective people management, leadership, and team development skills (e.g., through PDRs, coaching)
The ideal candidate will
Embrace our Rapport values:
Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
Preferably possess prior team leadership experience in front-of-house roles within luxury hotels, premium airlines, or corporate environments
Show a dedication to delivering outstanding guest service in all aspects of their work
Be flexible and adaptable, creative and proactive, organized and detail-oriented, process-driven, and resourceful with a positive attitude
Have strong time management and communication skills (verbal and written)
Display an outgoing personality and the ability to quickly build rapport with key stakeholders (internal, external, and VIPs)
Some of our benefits include:
Exclusive travel discounts with TUI, Expedia, and more
Save on groceries with discounts at Tesco, Sainsbury's, Morrisons, and other major retailers
A variety of offers focused on enhancing personal finances for a secure future, including life assurance coverage
Regular communications featuring top discounts and savings available
Receive cash rewards on spending, usable across a wide range of brands
Financial incentives for referring friends, family, and bringing new business opportunities
Contributory pension scheme
Access to wellness programs promoting mental health and well-being for our Ambassadors
Employee Assistance Program providing guidance and support for team members
Convenient access for you and your immediate family to a Digital GP and broader healthcare benefits
L&D opportunities to foster personal and professional growth
WOW Awards recognizing outstanding service from our brilliant Ambassadors, nominated by guests and clients
One Paid Day for Charity Work
Why Rapport?
Our team members are our top priority, and we are dedicated to your development, offering numerous professional and personal growth chances. With a selection of over 50 training workshops and various Leadership programs, we support you in your career advancement within Rapport.
We are staunch supporters of equal opportunities and inclusivity in the workplace, valuing and celebrating everyone's unique backgrounds and differences. To ensure diversity and inclusion in all our endeavors, we have introduced several Employee Networks as part of our 'Be Yourself at Rapport' initiative, creating a space for Ambassadors to connect and collaborate.
We place significant emphasis on our Ambassadors' mental and physical well-being, offering a range of support and initiatives for our teams to engage with.
Rapport is proud to be a Disability Confident Employer, establishing partnerships with external organizations to provide job opportunities within the company for individuals with special educational needs and disabilities.
About the Company
Rapport is an award-winning specialist firm that delivers fully managed front and back of house guest services to corporate entities. Our tailored services cater to clients in major UK and Ireland cities and key U.S. and Hong Kong locations.
We take pride in serving some of the UK's most innovative blue-chip companies, ranging from small boutique firms to large international corporations, all sharing the goal of delivering exceptional Customer Service.
Our accolades include:
In the 2021 'Best Companies to work for' awards, Rapport was honored as the Best Company to Work for in the U.K. Business Services Sector, securing second place as the Best (Large) Company to Work for in the UK and third place overall in London (all categories and company sizes).
We received three stars from 'Best Companies,' marking us as a 'World Class' company in 2021.
Winner of the Top 30 Best Places to Work in Hospitality in 2021.
Awarded for Excellence in Diversity & Inclusion at the HR in Hospitality Awards 2019
Rapport is part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website before applying to learn more about Rapport and our clients.
We will contact applicants within 5-7 working days. Rapport job adverts receive a high response rate, but we review all applications. Please monitor your inbox and check both your primary and spam folders for our response. Due to high application volumes, we recommend applying for one role at a time, choosing the best match for your experience.