Executive Assistant to Chief People Officer

At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance and procurement , we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.

It’s an exciting time to be a part of Direct Line Group. With the arrival of our new Group CEO, we’re going to see a refreshed strategy and lots of change and transformation in 2024. We have ambitious plans to revolutionise insurance again – with meaningful changes to how we service the people who matter, our customers. And our CEO and Group Executive Committee (ExCo) truly believe that HR are imperative to help drive and embed this.

From Recruitment to Learning and Development, Payroll to Rewards and Benefits, across Culture and People Partnering, HR is pivotal in moving the organisation forward. To support our Chief People Officer, Vicky Wallis, we're currently recruiting for a maternity cover!

This Executive Assistant (EA) role will manage the daily organisation of running the CPO's office to a high standard to support our strategy, including diary, briefing and inbox management and working with the Business & Portfolio Manager to maximise the bandwidth of the CPO, ensuring priorities are progressed and actions are delivered. Intuition is required as things change regularly, quickly, and at short notice, so you need to be good at anticipating needs, no matter the situation, and be resilient to get the job done.

This role is a 6-month FTC maternity cover and will report into the HR Business & Portfolio Manager. You will typically come into our London office c. 3 days per week, but we'll support you as best as we can!

What you'll be doing:

• Maintain excellent relationships with relevant stakeholders

• Maximise the CPO's effectiveness through managing the daily running of the CPO office, taking ownership and prioritisation of tasks and working with the Business & Portfolio Manager.

• Ensure that the CPO is well prepared through managing the weeks (and months!) ahead, and ensuring that research, briefings, papers and actions are delivered on time and to the appropriate quality.

• Manage the CPO's inbox, being a gatekeeper and ensuring quality responses are sent and that actions are passed out and followed-up and that deadlines are met.

• Work with the CPO's Business & Portfolio Manager to ensure future planning is done in advance, this can include (but isn't limited to) working on external events and speaking preparations.

• Support with Comms & Engagement activity, including planning HR-wide events alongside of the HR Business & Portfolio manager, HR Leadership Team's PA's, and our HR Culture Club, ensuring all logistical elements are considered and planned.

• Support the HR Business & Portfolio Manager on matters connected with the HR Leadership Team Meetings, including monthly management meetings; offsites; and weekly meetings. You will compile and agree agendas, ensuring the papers are distributed on time, tracking actions and follow-ups, and producing minutes where required.

• Oversee travel booking, meeting rooms, desk booking, expenses and purchase order invoices that are required for the CPO office.

• Work in collaboration with the wider ExCo PA network on things such as ExCo meeting, events and diary commitments.

What you'll need:

• Experience providing PA/EA business support to Executive Committee, or NED/Board members

• Ability to handle a high volume of work with a sense of urgency

• Strong adaptability and flexibility

• Broad awareness and understanding the company's strategy, objectives, priorities, and performance

• Excellent understanding of the interactions between people, processes and the employee lifecycle

• Strong relationship management skills and an ability to work comfortably at all levels , including ExCo, Board & Company Secretary

Ways of Working

Our hybrid model offers a 'best of both worlds' approach. The perfect blend between connection and flexibility combining the best parts of home and office working. Our Chief People Office team works c. 3 days per week in our central London office, near Monument (Bank Station).

Read our flexible working approach here.

Benefits

We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:

• 9% employer contributed pension

• 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover

• Additional optional Health and Dental insurance

• Generous holidays - starting at 22 days

• Buy as you earn share scheme

• Employee discounts and cashback

• Plus many more

Life at DLG

Direct Line Group is an equal opportunity employer. We value diversity and we’re committed to making DLG a truly inclusive place to work. We recognise and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.
We know you’re more than a CV, and the things that make you, you, can bring real potential to DLG. If you need us to make any adjustments to our recruitment process, please speak to our recruitment team who will be happy to support you!
Collectively we help every business within our group aim higher. Standing shoulder-to-shoulder to stand out in the market, we want to be an insurance company of the future. And with so many areas to choose from, your ambitions are welcome here. See your opportunity to start a career that’s varied, distinct and exciting.Visit directlinegroupcareers.com

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