Events and Banqueting Floor Manager

This is the occasion you have been waiting for!
WELCOME TO A WORLD OF OPPORTUNITIESAT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. To share the light and warmth of hospitality. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow
Annual Salary of £25,956
A WORLD OF REWARDS
Uniform provided and laundered
Freeand healthy meals when on duty
Grow your Career !
Personal Development programmes designed to support you at every step of your career
A chance to make a difference through our Corporate Responsibility programmes
Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
Team Member Referral Program
High street discounts: with Perks at Work
Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)
Discounted dental and health cover
Discounted Car Parking
Up to 4 weeks temporary accommodation if relocating at a discounted rate
Modern and inclusive Team Members areas
An Events and Banqueting Floor Manageris responsible for managing all Conference and Banquet floor operations to deliver an excellent Guest and Member experience while optimising sales and ensuring department targets are met.

What will I be doing?
As an Events and Banqueting Floor Manager, you will be responsible for managing all Conference and Banqueting floor operations to deliver an excellent Guest and Member experience. A Conference and Banquet Floor Manager will also be required to optimise sales and provide leadership to the team to ensure targets are met. Specifically, you will be responsible for performing the following tasks to the highest standards:
Manage all Conference and Banqueting floor operations
Maintain exceptional levels of customer service
Ensure compliance of brand standards
Evaluate guest satisfaction levels with a focus on continuous improvement
Awareness of trends and propose ideas to build the range and quality of Conference and Banquet
Optimise sales and contain costs, identifying any areas for action
Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
Ensure staffing levels cover business demands
Ensure that training is carried out on an ongoing basis
Ensure communication meetings are conducted and post-meeting minutes generated
Manage staff performance issues in compliance with company policies and procedures
Recruit, manage, train and develop the Front Office team
Assist other departments wherever necessary
What are we looking for?
An Events and Banqueting Floor Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Strong knowledge of hotel/leisure/service sector
Record of success in Conference and Beverage, specifically the ability to deliver profit, control costs, and build customer loyalty
Exceptional communication skills
Exceptional leadership skills to create a winning team
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Conference and Banquet Operations experience in a managerial position in hotel/Events Centre or similar
Degree or diploma in Hotel Management or equivalent
Passion for delivering exceptional levels of guest service
EVERY JOB MAKES THE STAY.
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests and behind every job, theres an extraordinary person working to make each Stay magical. Thats why at Hilton, Every Job Makes the Stay.
Find out more about all our brands and hotels -Hilton Brands | Global Hospitality Company

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