Event Production Manager

Please note: candidate must currently reside in the UK and be able to work in the UK without sponsorship.
We’re seeking an Event Production Manager to join our Operations team. The Event Production Manager will report directly to the Venue Manager.
What You’ll Do: The Event Production Manager will act as the primary point of contact for the client during the planning process while also liaising with our on-site event, technology, and control room teams to ensure a seamless meeting event experience from start to finish. The Event Production Manager will ensure that the client’s vision for their event is executed, and that the client is fully supported from kick-off to post-event. The Event Productions Manager acts as project manager and ensures completion of on-site responsibilities by the Event Operations Team. The Event Production Manager supports our hybrid, virtual, and physical meetings products. The Event Production Manager lives Convene’s values and exhibits our hospitality standards at all times.
As the Event Production Manager, you will:
Plan and oversee meetings programs across our physical, hybrid, and virtual products.
Effectively communicate both verbally and written, with all levels of associates, clients, and all Convene departments in an attentive, friendly, courteous, and service-oriented manner.
Effectively listen to, understand, and clarify concerns raised by associates and clients.
Serve as a pre-sales support function for our Sales team to advise on applicable deadlines and requirements to ensure a successful event.
Work closely with Sales Department to prepare room diagrams and photos, and facility insights; assist relationship managers in getting clients through the contract phase
Develop event timelines and communicate any pre-production deadlines.
Schedule and host kick-off calls with the clients.
Serve as the primary point of contact for the client leading up to the day event
Prepare and distribute all room diagrams
Work closely with the culinary and service team to finalize menus and timing
Partner closely with our AV Production to plan the client’s run of show and vision for physical and hybrid Studio Events as needed.
Host client Run of Show Review with AV Production team and Event Operations Manager.
Partner closely and oversee the execution of tasks by the Event Operations Team.
Assign and manage event tasks in our project management tools. Follow up as needed with the Event Operations Team to ensure tasks are completed to standard and on-time.
Create and maintain detailed event documentation for each booking
Responsible for the creation of PEO’s (Program Execution Orders), program diagrams, and invoices
Support our Event Site Production team with the collection of the livestream event platform details, including, but not limited to, agenda, speaker details, sponsor details, and other collateral.
Manage client expectations on available features, which also includes working closely with Product and Design teams to help inform future platform enhancements.
Conduct pre-event and post-event debriefs for our internal stakeholders.
Follow up with client with any post-event deliverables
Conduct weekly event meeting and regular PEO meetings
Provide status updates to internal and external stakeholders on pre-production milestones to ensure successful delivery on the day of the event.
Supervise proper calculation of all program checks and ensure client approval and signatures
Ensure collection of all program balances
What We Look For: 3+ years in a customer-facing role
Prior experience in event planning and project management
Comfort using web-based collaboration tools including, but not limited to Slack, Salesforce, SmartSheets, Google Suite
Familiarity with SaaS, event platform/video/web conferencing a plus
Strong business acumen and staying cool under pressure
Natural problem solver, obsessed with finding appropriate solutions to meet customer needs
Able to multitask, and obsessed with customer satisfaction Who We Are:Convene is a premium hospitality company that designs and operates meeting, event, flexible office, and membership spaces. With a network of 38 locations across nine cities in the U.S. and UK, Convene thoughtfully combines beautiful yet intuitive design, fully-integrated technology services, and a warm and welcoming environment to create a turnkey solution for extraordinary meeting and work experiences. Founded in 2009 with the goal of bringing hospitality and lifestyle into traditional commercial real estate assets, Convene partners with the industry’s top landlords to deliver increased value to their assets and premium experiences to their tenants. The company counts Hudson’s Bay Company, Ares, and RXR Realty among its investors and has been named one of America’s 100 Most Promising Companies by Forbes and a Best Workplace by Inc. magazine, Fortune magazine, and Built In. Learn more at
At Convene, you’ll receive:Generous paid time off, including an extra day off for your birthdayParticipation in our pension scheme with contributions from ConveneWellness subsidy to support your wellbeingSavings on bikes and equipment through Convene’s Cycle to Work programmeA chance to be part of a dynamic, growing teamThe opportunity to have a significant impact on your team and the business in the work that you doConvene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives.
Have you previously been employed by Convene or etc.venues?
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Are you currently located in the London metro area?
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Are you able to commute each day, Monday through Friday?
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Were you referred by a Convene employee?
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If you were referred by a Convene employee, please indicate the Convene employee name here and provide some context on how you know them.
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