ERP Systems Administrator

ERP Systems AdministratorDepartment: ITEmployment Type: Full TimeLocation: SalisburyDescriptionProvide 1st and 2nd line support to users for the company’s ERP system. Where required, refer problems to either the ERP & IT Manager, or product vendor for support.
To ensure that the business ERP system is running efficiently, to be pro-active in error detection and provide support to team members and internal business customers.
You will be required to work as part of the IT Team, aiming to exceed departmental and individual expectations and KPIs.
A flexible approach is essential as the role sometimes requires working evenings and weekends, sometimes with little advanced notice to achieve organisational goals. Some travel may also be necessary.Key ResponsibilitiesERP Systems Administration
Monitor the company’s ERP system.
Provide 1st and 2nd line support for the company’s ERP system.
Work transversally with the IT service ensuring availability of services and security across all business applications.
Assist in the development of the business applications, to fit the business processes.
Prepare and carry out testing and validation of changes and upgrades before release.
Research alternative business systems for benchmarking current business systems, and recommend future strategy.
Assist with repair and recovery from hardware or software failures, including communication with impacted parties.
User support
Provide support to end users on business applications and systems.
Use service provider material, and create where necessary, to deliver user training on business applications.
Act as a referent for the publisher's support department, escalating support issues not resolved internally or for new demand to the suitable partner.
All employees have a responsibility for quality and must check the quality of the work they perform.Skills, Knowledge and ExpertiseSkills and Requirements
Knowledge of an ERP system and its configuration, peripherals, interface flow
Knowledge of Reporting Tools.
Knowledge of Microsoft SQL Server.
Knowledge of Windows operating system.
Ability to analyse the business environment and activities.
Strong communication skills both written and verbal.
Problem solving and analytical skills.
Pro-active and ability to work autonomously.
Generating new ideas and driving their implementation.
Supportive of others – team, peers and senior management.
Attention to detail.
Work well under pressure
Ability to multi-task and prioritise to complete support and project tasks within time constraints.
Experience
Educated to A –Level standard or beyond
Able to communicate confidently with employees at all levels
Persuade and influence people
Solve problems quickly and effectively
Work effectively under pressure
Ability to support change
Benefits
24 days holiday – increasing with length of service
Free canteen
Free parking
Death in Service Insurance
Employee discount on Naim products
Wellbeing initiatives, including Employee Assistance Programme (EAP), and discounted memberships at select local gyms
Alongside other, standard benefits (company pension, training and development opportunities as appropriate to role, etc)
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