ERP Consultant
Posted a month ago
- London, Greater London
- Any
- External
- Expires In 2 months
About us
Multi-Award-Winning Software Company, Fitfactory helps factories become leaner, fitter and more productive through digital technologies. Providing smart, simple, modular MRP software underpinned by real-time business intelligence and expert guidance on digital transformation, we combine over 25 years' industry expertise with innovative technology to support more than 300 UK manufacturers on their digital transformation and help them be fit for the future.
At Fitfactory, we believe in achieving more together and we are passionate about developing the talent within our business and supporting one another to achieve the very best for our customers. We believe in rewarding hard work and celebrate this with regular socials, events and internal awards.
Your role at Fitfactory
Fitfactory is a leading provider of technological solutions to manufacturing businesses, specialising in MRP software Tricorn, and supporting applications. With a strong focus on customer satisfaction and seamless implementations, we are seeking a dynamic ERP Consultant to join our professional services team. This role will involve supporting software demonstrations, implementing solutions, and providing hands-on training to our valued customers.
Responsibilities:
Take ownership of customer onboarding and product delivery within a structured project environment.
Foster strong client relationships from inception, maintaining clear communication channels throughout engagements.
Facilitate seamless handover of clients to our support department post-implementation.
Demonstrate proficiency in Fitfactory's implementation processes, ensuring timely project delivery to highly satisfied customers.
Adhere to standardised operating procedures for successful software implementations.
Develop and manage customised project plans tailored to individual client needs.
Collaborate with the implementation manager to provide insights for sales and marketing teams.
Develop a deep understanding of Fitfactory products and industry best practices.
Serve as a subject matter expert on Fitfactory products.
Provide confident training and support throughout the project lifecycle.
Proactively identify and mitigate potential business risks.
Document lessons learned to drive continuous service improvements.
Undertake ad hoc implementation team activities as required
What experience you bring
Demonstrable experience leading and supporting customers.
Experience previously working within a manufacturing environment, or coming from a manufacturing background.
Effective communication skills with a focus on customer management and training.
Proven experience in meeting and exceeding KPIs.
Proven experience in establishing customer centric KPIs.
Proficiency in managing multiple short lifecycle implementation projects.
Experience in managing projects from inception to completion, including defining goals, assigning tasks, monitoring progress, and managing risks.
Familiarity with collaborative software tools such as MS Teams and Monday.com.
Ability to deliver engaging customer demos, supporting the pre-sales process.
Who you are
You are process-oriented and are a very organised individual by nature.
You are an effective communicator, with the ability to tailor communication to different audiences.
A strong problem-solver, who can identify and analyse problems, develop creative solutions, and implement effective strategies.
You are a strong leader who has the ability to foster a positive and collaborative work environment.
You are a team player who is able to effectively communicate ideas, share workload, and celebrate successes as a team.
You are someone who demonstrates a commitment to providing excellent customer service and exceeding expectations.
What we offer (benefits)
A starting salary of up to £35,000 per annum.
Company car
OR
a car allowance provided. (Although the role is remote, we do expect you to be onsite with prospects / customers 2-3 days per week).
25 Days annual leave plus your birthday off.
Retirement savings plan (pension scheme).
Opportunities for professional development and growth.
Company-provided resources and tools.
Collaborative and supportive work environment.
Multi-Award-Winning Software Company, Fitfactory helps factories become leaner, fitter and more productive through digital technologies. Providing smart, simple, modular MRP software underpinned by real-time business intelligence and expert guidance on digital transformation, we combine over 25 years' industry expertise with innovative technology to support more than 300 UK manufacturers on their digital transformation and help them be fit for the future.
At Fitfactory, we believe in achieving more together and we are passionate about developing the talent within our business and supporting one another to achieve the very best for our customers. We believe in rewarding hard work and celebrate this with regular socials, events and internal awards.
Your role at Fitfactory
Fitfactory is a leading provider of technological solutions to manufacturing businesses, specialising in MRP software Tricorn, and supporting applications. With a strong focus on customer satisfaction and seamless implementations, we are seeking a dynamic ERP Consultant to join our professional services team. This role will involve supporting software demonstrations, implementing solutions, and providing hands-on training to our valued customers.
Responsibilities:
Take ownership of customer onboarding and product delivery within a structured project environment.
Foster strong client relationships from inception, maintaining clear communication channels throughout engagements.
Facilitate seamless handover of clients to our support department post-implementation.
Demonstrate proficiency in Fitfactory's implementation processes, ensuring timely project delivery to highly satisfied customers.
Adhere to standardised operating procedures for successful software implementations.
Develop and manage customised project plans tailored to individual client needs.
Collaborate with the implementation manager to provide insights for sales and marketing teams.
Develop a deep understanding of Fitfactory products and industry best practices.
Serve as a subject matter expert on Fitfactory products.
Provide confident training and support throughout the project lifecycle.
Proactively identify and mitigate potential business risks.
Document lessons learned to drive continuous service improvements.
Undertake ad hoc implementation team activities as required
What experience you bring
Demonstrable experience leading and supporting customers.
Experience previously working within a manufacturing environment, or coming from a manufacturing background.
Effective communication skills with a focus on customer management and training.
Proven experience in meeting and exceeding KPIs.
Proven experience in establishing customer centric KPIs.
Proficiency in managing multiple short lifecycle implementation projects.
Experience in managing projects from inception to completion, including defining goals, assigning tasks, monitoring progress, and managing risks.
Familiarity with collaborative software tools such as MS Teams and Monday.com.
Ability to deliver engaging customer demos, supporting the pre-sales process.
Who you are
You are process-oriented and are a very organised individual by nature.
You are an effective communicator, with the ability to tailor communication to different audiences.
A strong problem-solver, who can identify and analyse problems, develop creative solutions, and implement effective strategies.
You are a strong leader who has the ability to foster a positive and collaborative work environment.
You are a team player who is able to effectively communicate ideas, share workload, and celebrate successes as a team.
You are someone who demonstrates a commitment to providing excellent customer service and exceeding expectations.
What we offer (benefits)
A starting salary of up to £35,000 per annum.
Company car
OR
a car allowance provided. (Although the role is remote, we do expect you to be onsite with prospects / customers 2-3 days per week).
25 Days annual leave plus your birthday off.
Retirement savings plan (pension scheme).
Opportunities for professional development and growth.
Company-provided resources and tools.
Collaborative and supportive work environment.
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