Enterprise IT Service Manager

Salary £57,665.00
About the DCCAt the Data Communications Company, we believe in making Britain more connected, so we can all lead smarter, greener lives. We’ve built the secure infrastructure that’s supporting the mass roll-out of smart meters across the country. Our universal, secure network will be in 30 million homes and small businesses, making it the largest network in Britain. So it’s a truly exciting time to join us. You’ll be part of a team that’s supporting the country’s transition to a low-carbon economy, and helping to ensure an affordable, secure, and sustainable energy supply for the future.Operating independently of its parent company, Capita plc*, the DCC is a Disability Confident Committed Employer. We’re directed by the Department for Business and regulated by OFGEM. We collaborate with the Government and leading telco and utility industry service providers to help protect consumers and give them better energy choices. A finalist in the Top Workplace Awards in 2018, we reward professionals who thrive in an environment of change and innovation. Watch this about DCC
video and if it ignites your interest, apply below.The RoleThe role presents and exciting opportunity to provide service ownership / product management of an internal database solution which provides valuable data to the wider business users at DCC. The role is vital in delivering a high-quality support service to the DCC and provides operational support across various IT activities along with the ongoing development of the platform.Role PurposeThis role initially reports to the Smart DCC Enterprise IT DirectorThe One Data Hub is a centralised database platform which has been in development internally and with 3 rd
parties over the last 6 months and is an SQL database that ingests data from numerous business system and provides BI using Power BI to various teams in DCC to enable accurate and timely decision making for the business.As we move away from developing One Data as part of a project and move it into production, we need to treat it as a live service including managing its development pipeline; ensuring correct release management, and working with internal and external suppliers to ensure it continues to support our requirement for accurate business reporting. What you'll be doingService review management, planning, preparation, reporting, risk management, issue escalation and resolution, and platform ownershipHost and attend face to face service review meetings with internal customers, development, and support teamsWork closely with the partners to ensure security, stability and resilience of the platform is in place to provide maximum confidence in the solutionManage the pipeline of activities:identifying and managing priorities for both continued development of the existing platform and expansion beyond the current requirementsensure the correct level of requirements is documented to ensure quality delivery and supportensuring the change management processes is adhered toMaintain and develop customer relationships and identify opportunitiesIdentify initial high-level requirements, working with the Enterprise Architecture team to ensure that development aligns with application, integration, and data strategiesManage the performance of the 3 rd
party teams to ensure DCC is getting the level of expertise and skills required to develop and support the platformWork alongside project management team to support successful onboarding of products and services.Full ownership of customer issues & escalationsResponsible for all BAU service activityFacilitate data or security audits on the platform, and manage any audit findingsReport on workload and prioritisation to the Enterprise IT Director to feed into resource planningWhat we're looking for Key Skills and Experience:3+ years of Service or Product Management experience preferably within a technical environmentAs this is a Database product you should be able to demonstrate an understanding of logical data modelsGood documentation skills required across all levelsFormal service management training and certification preferred (ITIL V4 Foundation as minimum)Standout colleague with good communication skills and be customer oriented, aiming at effective collaboration with internal and external partnersDevelop and maintain positive working relationships with colleagues and other team members inside and outside of the organisationWhat's in it for you?Become part of our team at DCC and you’ll find an inclusive culture which prizes mutual respect, innovation and high performance. It all adds up to make DCC a great place to work. Hard work deserves great benefits, and we offer our colleagues a range of reasons to enjoy their time at DCC: PensionPrivate medical insurance.Extensive personal development and training opportunitiesHybrid working – Many of our people work 1 to 3 days in the office..Flexible holidays – increase your standard 25 days by purchasing extra days.Cycle to work schemeHeadspace free membership – a popular mindfulness app.Season ticket travel loanCharity daysDiscounted gym membershipRAC discountNext StepsPlease contact [#####] should you have any questions you’d like to ask before applying; orChoose ‘Apply now’ to complete our short application, so that we can find out more about you.Your application to [Ref: 10082704]will be carefully considered, and you will hear from us regarding its progress.Capita Opportunity StatementThe parent company, Capita Plc*, are a leading UK provider of technology enabled business services. We’re supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal. We encourage an open, honest working environment where everyone can be true to themselves and people are valued for their differences. We’re always challenging each other to learn and improve, because we know when we work together, we can deliver better outcomes. We work across such a huge range of businesses and sectors, that you’ll have the opportunity to grow and develop your career in any number of directions. You’ll also become part of a network of 63,000 experienced, innovative, and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do deliver. Our purpose is to create a better outcome for you.
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