Engineering Services Manager

Engineering Services Manager
Location : Hatfield based, AL9 5JN
Salary : £47K - £53K per annum, DOE + Benefits
Contract : Full time, Permanent
We are Mulmar, we are growing and we want you!
With more than 30 years' experience and over 130 employees throughout the UK and Ireland, Mulmar is a leader in the supply and maintenance of some of the world's finest espresso coffee machines in offices, high street coffee shops, restaurants, airports, hotels and food retailers.
We are now recruiting for an Engineering Services Manager to assume the day-to-day management of our field service team, workshop and customer service functions!
As our Engineering Services Manager, you will be responsible for:
Managing the Field Service and Workshops Teams - monitoring performance to facilitate growth.
With the support of the customer services supervisor, manage the Customer Services Team - monitoring performance, KPIs and customer satisfaction.
Managing field based staff deployment, training and discipline.
Developing and implementing service standards and procedures for field service, workshop and customer service functions to ensure smooth operations and maintaining customer relationships.
Working with internal departments and functions to optimise performance standards, e.g. Van stocks, FTF etc.
Recruitment of field based staffed - interviewing, testing an...