Employment Consultant

Twin Group is an award-winning provider of education, travel, work experience, accommodation, and employment services. We offer a diverse number of life-enhancing services to our clients and every member of our team is essential in achieving this.
You will work with the Contract Manager and key stakeholders to deliver the contract outcomes, which are primarily employment focused; ensuring that appropriate activity is undertaken with each customer to achieve job outcome targets. This will include sourcing vacancies and customer referrals, matching current caseload to vacancies, supporting customers following their employment to ensure sustained outcome are maintained. You will be responsible for employer engagement, outreach, and employment advice for your caseload, and achieving the relevant targets.
Responsibilities
Establish rapport and build a challenging and supportive relationship with your clients and customers; Manage a caseload of customers to ensure appropriate and effective contractual activity is undertaken by all customers according to their level of job readiness.
Address customer’s personal and contextual constraints to employment, implementing action plans, providing challenge, advice, and guidance where appropriate to develop customer’s capability in the recruitment process so they have the skills and confidence to secure employment.
Directly deliver employment support, including job search guidance, CV writing, soft-skills development, and motivational sessions particularly focused around hospitality, retail, and tourism.
Generate leads for vacancies and employer relationships.
Account management of client relationships and delivery against their specifications.
Identify, structure, and recommend recruitment and training solutions, to meet the specific needs of customers and employers.
Sourcing referral routes for customers and using those referral routes to sign customers up to the programme.
Provide advice, guidance, and support for customers during their initial weeks of employment, supporting them in the transition from welfare to employment; General Data Overview of the role Responsibilities Human Resources The company reserves the right to vary or amend the functions and responsibilities of the post holder according to the needs of the Company’s business.
Develop relationships and networks with key stakeholders including employers, job Centre teams, local authorities, and training providers to ensure smooth operation of all processes.
Maintain paperwork and customer records to a required quality standard to ensure the customer journey is documented in accordance with our quality standards.
Education /Qualification
IAG Qualification level 2 or above.
Skills and Experience
Essential
Strong sales and employment background
Experienced and confident in delivering against targets and KPI’s
Understanding of the local market and industry networks
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