Employee Relations Specialist

Job Title: Employee Relations Specialist
Location: Hybrid working, home & minimum 3 days a week in Birmingham Business Park office
Salary: Up to £36,000 per annum + Bonus!
Working Hours: 40 hours per week - Monday - Friday
Job Status: Permanent
Join the UK’s largest B2B used vehicle service
At BCA, we’re altogether, more. More than just your average vehicle remarketing company. More than just any other place to work. We’re Europe's largest vehicle remarketing business, the backbone of the UK’s automotive supply chain, and the best place to build the career you want.
Now, this is where you fit in…
We’re looking for down-to-earth go-getters, who are ready to make their mark on the automotive industry. This is your opportunity to play a critical role in how we operate as a business. You’ll have the chance to build on your excellent customer service skills, pioneer new processes and drive BCA forward as part of one big collaborative team.
This role's purpose is to provide specialist people relations support to managers/leaders and people across the business ensuring this support epitomises the BCA culture & values, meeting compliance requirements and supporting delivery of business objectives. To support people relation matters, processes, and practices and to support the ongoing upskilling of managers/leaders and people. Due to the nature of our business, you may be required to work across our other business entities.
Your key responsibilities will be:
To provide specialist advice and solutions on all people relations matters to a range of managers and people across the business – ensuring this support epitomises the BCA culture & values, meets compliance requirements, and delivers business objective
To coach line managers/leaders throughout to improve their capability to independently manage their people
Support managers/leaders in the efficient and timely completion of all administration relating to people relations cases and organisation change situations, including managing all relevant correspondence for each case
Maintenance of the case management system
Drive continuous improvement in the effective provision of people relations support through leveraging and guiding improvements in ways of working, policies, processes. A key part of role will be the continued upskilling of managers/leaders to enable them to manage their people
To role model the BCA Values and Behaviours at all times
Participate as project team member on designated business and people projects as required in all areas of the business
To be successful, you’ll bring some of the following experience with you:
Essential
Strong, all round people relations experience covering conduct and capability (e.g. disciplinary, grievance, absence, family related leave, flexible working, performance, and all organisational change (i.e. redundancy and TUPE)
Proactive approach to employee relations
Strong listening and communication skills both verbally and in writing
Strong relationship building and good coaching skills
Experience of working in a fast paced commercial environment
Good experience in building and sustaining effective relationships remotely at all levels
Proven knowledge of employment legislation and its application into people policies and processes
Good awareness and understanding of people wellbeing and initiatives to support this
Team player with good interpersonal skills and customer focused
Assertive, resilient and comfortable managing own caseload as part of a team
Proven organisational, time management and efficient administration skills
Strong service ethic and customer focus with occasional ambiguity
Ability to prioritise work effectively and manage multiple priorities
Desirable
CIPD qualified or equivalent qualification
Experience of working in people relations roles in a variety of sectors and organisations
Experience of providing people relations advice, guidance and support remotely in a multi-site environment
Experience of writing people policies and processes
We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:
Company Pension Scheme
Private Medical Insurance (role dependent)
An Employee Assistance Programme
Enhanced maternity, paternity, and adoption leave
Access to trained Mental Health First Aiders
We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.