Employee Benefits Administrator

Job DescriptionWe are recruiting for an Employee Benefits Administrator to support clients, Account Managers and Consultants with excellent customer service, providing administrative support and taking ownership of all areas of client service delivery.Overview of dutiesGathering information – liaise with product providers, human resources, other third parties as well as conducting client research consisting of in-depth analysis of many different types of financial contractsClient servicing – respond promptly to client enquiries, in line with agreed levels of service, regarding their existing arrangements, renewals and any changes in circumstances. Oversee project work where requiredImplementing new clients – supporting Consultants and Account Managers to onboard new clients ensuring the benefit package meets the clients needs and all reports / market analysis / account manager process guides / summary of benefits are produced accurately within agreed timeframesTeamworking – work in conjunction with the relevant Consultant to ensure that client expectations are exceeded in terms of the service levels and information providedAdhere to NFP Standards – work in line with the agreed minimum standards and process guides for Account Management to ensure that all clients receive outstanding customer serviceAccount development/new business generation – generate market intelligence and key information regarding potential new opportunities to develop clients and increase the NFP portfolio ensuring this information is promptly recorded and passed onto the relevant personClient reviews – producing detailed policy summaries, recommendation reports and portfolio valuations for client review meetings ensuring appropriate sign off has been obtained and clients receive the most up to date and relevant information and guidanceCompliance – ensuring that all activities are fully compliant to protect client interests and NFPTechnical expertise – ensure knowledge is refreshed and up to date concerning products, liaising with Head of Risk as well as ProvidersPerson specificationKnowledge, skills and abilities:Display a positive attitude and behaviours, demonstrating an awareness and willingness to respond to customers to exceed their needs, requirements and expectationsA passion for delivering customer service excellence, going over and aboveAble to express themselves clearly and positively, both verbally and in written communicationExcellent listening skills, always checks administrative workPrioritises customer needs above all elseWorks at a fast pace but doesn’t sacrifice attention to detail, enjoys being busyEducation / and or ExperienceEmployee benefit product knowledge is requiredBA or BS degree preferred or equivalent experienceKey information: Hours: Monday – Friday, 35 Hours Location: Birmingham – hybridIf this sounds like something you are interested in please apply, or contact Paige Hughes or Lucy Reed for further information.
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