Emergency Response Team Leader

Would you like a career supporting others to fulfil their potential, whilst achieving yours?
The Guinness Partnership is one of the leading providers of social housing and care services in England. We build and manage homes and provide housing services to around 140,000 customers nationwide.
Our vision is to deliver great service, provide great homes, to be a great business and be a great place to work. Everything we do is about our customers, our communities and our people, any profit we make is re-invested in to new and existing homes and improving services.
We have an exciting new opportunity for Emergency Response Team Leader to join our team at Pickmere Extra Care Scheme, in Crewe. This is a full time post, working 35 hours a week, Monday - Friday.
You will be responsible for proving effective leadership and line management to the Emergency Response team, ensuring that all emergency pendant calls are responded to in a safe and timely manner and are recorded properly. You will be monitoring the health and wellbeing of the customers and supporting them to use the warden call system effectively, as well as supporting the Extra Care Scheme Manager with tenancy related tasks. Ultimately you will be ensuring the delivery of high quality, responsive and person-centred services that meet physical, mental, and emotional customer needs and ensure people have choice and control over their lives.
What we're looking for
Experience of providing a sensitive and supportive service to vulnerable people maintaining their dignity and self-respect
Experience of leading, motivating and managing staff
Experience of managing a service providing care to the elderly (customer care) and of the promotion and improvement of service delivery working closely and in consultation with residents
Understanding of current issues in the provision of social housing and care for the elderly and the ageing process, demonstrating empathy with elderly people.
Experience of dealing effectively with harassment and nuisance
Ability to work on own initiative and make decisions, but within existing systems and policies
Excellent communication skills, verbal and written
IT literate and able to use digital technology
Essential Qualifications - QCF/NVQ Level 2 in social housing or social care
Desirable Qualifications - QCF/NVQ Level 3 in in social housing or social care.
What's on offer?
Competitive salary of £25,509 per annum
Permanent, full time hours
Free enhanced DBS
Helping to save for your future! Guinness will contribute up to 9% towards your pension on a matched basis
Company sick pay after a qualifying period
Simply Health cashback plan
Life assurance
Excellent lifestyle benefits portal including cycle to work scheme and fantastic discounts at supermarkets and many other shops, on-line retailers & leisure activities
Fully paid induction training programme
Employee Assistance Programme which provides free counselling and much more.
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
INDCARE
About Us
The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

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