Emergency Response Specialist (Summer)

EF London International Language Campus is looking for an enthusiastic, calm and proactive administrator with excellent communication & organisational skills to join our busy Student Services Department and coordinate Emergency lines over the summer.
EF Education First’s mission is opening the world through education.
A career with EF combines the support and opportunity of a large international organisation, with the spirit and energy of a small business. We look for thinkers and doers – creative, collaborative, and motivated people who are excited by education, communication, and travel.
When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries. In the UK and Ireland, our core presence is felt at our international language campuses and summer schools, where we welcome students from around the world to participate in language learning and cultural exchange. Whoever you are, whatever you are passionate about—we welcome you and encourage you to open the world through education.
Your Role
As an Emergency Response Specialist you will be responsible for producing safe & seamless solutions to any emergency that may arise. You will oversee the school emergency lines on weekends liaising with various stakeholders, including students, transportation companies and sale offices to ensure a great start for every student on their journey with us.
Contract type:
This is a temporary position starting end of June until end of August.
Hours:
4 days a week position, must be available to work at weekends.
Do you have…?
The ability to manage and support others during times of crisis - most commonly during an emergency call
Excellent attention to detail
An analytical mind set and excellent problem-solving skills
Capacity of working in a fast-paced and deadline driven environment
Capable of using your own initiative and being decisive
Have the right to live and work in the country of employment
Complete fluency in English
Effective verbal and written communication skills
Remain calm under pressure
Empathy and compassion
A complete CV; upon interview, all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required
DBS + 2 references checks. These will be required prior to confirmation of appointments
Duties & responsibilities
Responding to emergency calls and taking the necessary actions according to EF's crisis management policy
Tracking missed / cancelled flights, non-arrivals, delays and booking changes
Invoicing for emergency transfers and accommodation
Responding to student feedback or complaints with professionalism and calm
Writing up an emergency report log of all recorded calls and actions Reporting and following up weekend incidents with affected school departments to ensure week by week improvement
Increase sales on return and group transfers
Supporting colleagues in the weekend team by communicating any changes effectively and accurately as they come
Providing the first point of contact with all calls to the emergency phone on a 24/7 basis on weekends
Ensuring the timely and accurate answering and recording of all requests for emergency resources using the log system
Ensuring communication with emergency services such as hospitals, police stations, Home Office and Social Services are accurately recorded
Maintaining and developing relationships with local suppliers in UK & Ireland
Developing and improving the overall customer experience of arrival and transportation services
Liaising with Sales Offices to ensure any booking changes, student's medical information and or conditions are communicated quickly
Why you will love working with EF London
Continuous professional development for all staff
Work in a truly international environment
Ambition is nurtured and fast-tracked career enhancement opportunities are provided
Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
Global career opportunities
Employee Assistance Program
External trainings on safeguarding and mental health first aid
Central location minutes away from Waterloo train station
What do our staff say?
‘Diverse teaching team with mix of ages, cultures and interests’
‘Lots of support from management’
‘Materials provided so less prep time is needed’
‘Fantastic international students and good customer service’
‘You are encouraged to take on as many challenges as possible, which helps you progress as a teacher and professional’
EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment.References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18.Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required.Appropriate suitability checks will be required prior to confirmation of appointment.
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