Emergency Call Handler

Customer Service Advisor

Salary �24,754 with the opportunity to progress to �26000 on basic salary with additional training.

Based in Exeter or Ashburton

You'll need to be able to work a mixture of early and late shifts between the hours of 6am and 10pm. 32 hours or 40 hours per week

Start Date: Monday 8th April 2024

Responsibilities of Customer Service Advisor

• Assessing, controlling and arranging a swift and appropriate resolution to emergency situations by calling loved ones or if necessary , the fire, police or ambulance service
• Accurately recording details of all calls received using our computer systems
• Swiftly taking action based on the information provided by customers
• Guiding customers through the process of installing and testing their new alarm system
• Guiding customers through basic troubleshooting checks

What skills and experience are we looking for?

• Comfortable working in a high volume contact centre environment
• Confident, professional and caring with a patient manner on the telephone
• Previous experience of dealing with customers
• Experience in using various systems to keep records updated and use of Microsoft packages
• Flexible and adaptable to change; comfortable dealing with new technology
• The ability to multitask and follow procedures with an inquisitive nature
• Able to demonstrate a high level of attention to detail
• Demonstrate previous experience in a care, customer service or call centre environment (Desirable)

What's in it for you?

• 34 days holiday which is inclusive of bank holidays and your birthday off!
• Opportunity to partake in Shareplan
• Life Insurance and Medical Insurance Lite
• Wellness Programmes
• Volunteering day
• Pensions scheme to which we contribute 9% (check this)
• Long Service Awards, Discount Scheme, On-site Parking and Casual dress
• Cycle to Work Scheme
• Learning and Development Opportunities
• Hybrid Working - You will have the opportunity to apply to work from home on some shifts once you have completed 6-months probation.

If you feel you have the skills required - don't hesitate - we want to hear from you!