Ecommerce Technical Executive

Job Title: Ecommerce Technical ExecutiveLocation: Wilmslow, CheshireReports to: Ecommerce Development ManagerDate: October 2023ROLE OVERVIEWDo you want to work in the world of fast paced, ecommerce led fashion retail? Well, we are Sosandar – a chic, exciting destination for stylish women – and we have an amazing opportunity for someone equally as amazing to join our growing team. The primary role of the Ecommerce Executive is to ensure optimal performance of the company’s ecommerce website and the integrations with our 3 rd
party partners are working smoothly.JOB ROLE AND RESPONSIBILITIESManaging the new product creation process working closely with the product teams to ensure product details are provided from the offsetBulk importing product data to support sales and price amendmentsRunning regular product checks to assist the trading teamWhen required, assist in uploading of new products on third party platforms, ensuring deadlines are met by completing uploads and making sure product specs are provided on timeLiaising with external copywriter to obtain product descriptionsSetting up and maintaining promotional coupon codes with the marketing teamDay to day management and monitoring of the website performance and 3 rd
party integrationsWork closely with internal teams to diagnose reported issues quickly to establish the level of the issue, escalate if required, and resolve accordinglyRaising tickets with external website developers and monitoring retained hour usageTracking bugs, fixes, and deployments in conjunction with our website support teamDevelopment testing and confirmation that dev work has been completed to allow for minimal downtimeWorking with the Ecommerce Development Manager to manage and deliver enhancements to own site and 3rd party platforms.Working closely with the Ecommerce Development Manager you will work on the ‘look and feel’ of the website, advising and making recommendations to further the customer workflowSupport the Ecommerce Development Manager with ad hoc on-site projects and web developments by putting briefs together and submitting tickets to the web development agency when necessaryDeliver best in class customer experience working closely with the customer service team to provide the customer with relevant information, advice, and conversion opportunityAny other customer service or administration tasks as and when requiredKEY SKILLS & ATTRIBUTESExcellent technical skills with a focus on Excel/Google Sheets is essentialHands on experience with web CMS’, able to comfortably navigate the platform and upload products and make site changes. Magento 2 experience is desirableExperience with technical development teams/agenciesHave an interest in the technical aspects of an ecommerce environmentAnalytical and self-motivated, with the resilience to react quickly to a fast-changing environmentAn excellent attention to detail & qualityBe positive, a team player, approachable, energetic and enthusiastic with the drive to ‘go the extra mile’Strong organisation skills: self-directed & capable of working effectively in a fast paced, exciting environment while juggling multiple projectsPlease be aware that a small amount of out of hours work is required as part of this role during emergencies and promotional periods on an ad-hoc basis.As an equal opportunities’ employer, we celebrate our differences and know that as a team we thrive in a diverse and inclusive environment. Sosandar, therefore, very much welcomes applicants fromallindividuals.Think you tick all the boxes? Great, we want to hear from you! Please send us your CV and a covering letter to [emailprotected]
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