eCommerce Project Implementation Manager

Location: BD4 6HNDivision: CommercialContract Type: Permanent - SalariedWe're looking for a new eCommerce Project and Implementation Manager to join our growing eComm team. A hands on role, with the perfect blend of implementation and project management, you will deliver projects and workstreams that drives real change for both the consumer and Hallmark operations. Projects will be both eCommerce front-end specific and cross-functional (Warehouse, Product, IT etc.) blending project management acumen with the technical know-how, to directly implement initiatives, improve operational performance and consumer experience. From project inception to completion and beyond, you’ll have an active role across all aspects of project management and implementation.Your main responsibilities will include: Define and deliver eCommerce-specific and cross-functional projects, as agreed with the Head of eCommerce, ensuring they align with our strategic objectives and operational requirements, from inception to full integrationOwn the eCommerce technical development roadmap, driving key initiatives, technological enhancements, and system integrations, as agreed with the Head of eCommerce, to drive our eCommerce platform forward.Manage, prioritize and drive the eCommerce project backlog and technical development roadmapDevelop and maintain an operational understanding of core BAU systems (OMS, WMS, CMS etc.) to ensure projects and BAU activities are aligned and integrated effectively.Facilitate cross-departmental collaboration gaining buy in at all levels to ensure projects are effectively supported across relevant internal teams.Analyze project outcomes and operational processes to identify areas for improvement, leveraging data to drive decision-making and continuous improvement initiatives.Act as the primary liaison, collaborating effectively with key stakeholders connected to your projects including executive management, Merchandising, Marketing, Development and IT, including all reporting requirementsBe our technical expert investing in your ongoing awareness and understanding of key technological advancements in the market and what eCommerce best practice looks likeUtilize eCommerce analytics tools to track and report on key performance metrics, identifying opportunities for growth and improvement As new member of our team, we're looking for a confident technical expert, who's equally talented in implementation and technically sound. We're open to your project management education and keen to support your development to maximise your impact on a high profile business unit at Hallmark. To be successful you will need: Solid knowledge and technical understanding of core BAU systems, technologiesA working knowledge of operational influences for delivering and supporting a growing ecommerce businessPrevious experience of delivering technological change, ideally for an ecommerce platformPrevious experience of managing projects and working cross functionally to deliver change and improvements, ideally for an ecommerce business.Evidence your commitment to acting with pace and tenacity in overcoming challenges and adjusting plans to keep projects on track to deliver strategically aligned project and operational changeTo be need to be an efficient operator, with a positive, can-do attitudeHave previous experience managing projects from inception to completion, and taking an active role in the hands-on aspects of implementation.Adaptability and flexibility, with the capacity to handle multiple projects simultaneously and adjust to changing prioritiesExceptional communication skills and the ability to engage and influence decision-makers, fostering strong stakeholder relationships and ensuring executive buy-in and support for project priorities and achievementsExcellent problem-solving abilities, with a keen eye for detail and a commitment to qualityTo be abreast of eCommerce trends and technologies, with a drive to apply this knowledge to improve our platform and processesProject management qualifications, would be a significant advantagePrevious experience of working with Shopify, would be a significant advantage Based at our Dawson Lane site in Bradford, close to key motorway links you’ll be able to take advantage of: Competitive salary26 days holiday plus bank holidays, volunteer days and an annual Care DayAnnual bonus schemeHealth cashback schemePension benefitFlexible working opportunities including working from home opportunitiesTypically you'll be in the office a minimum of 2 days per weekFree onsite parking for when you are in the officeA variety of other cultural and lifestyle benefits, aimed at promoting a positive work/life balance IND123Posting Date: 26 Apr 2024REF-213 737
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