eCommerce Programme Manager

At Dyson, we demand the highest standard of performance from the technologies we engineer. Our people expect the same from the technology that supports them. We are a community that appreciates and advocates better engineering. A community of pioneers.
Dyson IT are mid-transformation. Our aim, to create robust IT architecture, to manage data effectively and efficiently and continue to grow our world-class team. A team who is strategic, enabling business acceleration, growth and success.
We have end to end accountability for the design, delivery and support of all business systems enabling Dysons global commercial, operational and enterprise business process in 82 markets. The team is arranged into investment areas including Commercial & Connectivity, Retail, Supply Chain & Manufacturing, Product Development, Corporate – and many others.
We're committed to our campus culture and don’t look to offer a regular hybrid working arrangement. This helps us to achieve the spirit of Dyson – collaboration, creativity, and inventiveness – in our inspiring, social, and dynamic workspaces.
The role
As an eCommerce Programme Manager, you will be responsible for leading large-scale eCommerce programmes that contribute to the delivery of strategic outcomes. You will have primary responsibility for the successful delivery of the required outcomes, including the establishment of appropriate governance and assurance, monitoring progress, managing risks and issues and ensuring business readiness for change.
Key responsibilities include:
Leading the development of Business Cases and their approval via project leads and SMEs and alignment with senior stakeholders.
Communication and stakeholder management; Identify and manage stakeholder relationships. Manage internal and external relationships as appropriate. Building consensus across large and often diverse groups of stakeholders and working closely with the relevant Portfolio Directors to cement relationships with senior stakeholders.
Providing direction and guidance on the development of the team and more broadly across the Project and Programme Management community, proactively contributing to its development.
Resource management – Building and maintaining a strong, high-performing, delivery focused programme team. Securing resources and directing planning scheduling, resourcing and estimating for medium complexity large scale programmes.
Risks and Issues – being accountable for risk and issue management. Ensuring mitigations are in place and resolved through negotiated agreement and that Senior Stakeholders are engaged appropriately.
Programme performance and controls – identifying success criteria, setting project controls and being accountable for the overall integrity and coherence of programme and governance framework to support each project. Planning, monitoring and controlling progress, engaging fully with assurance teams and responding to recommendations.
Leadership vision and objectives – Cascade the vision and translate it into delivery objectives for the team. Lead the programme to deliver business case benefits and outcomes
Dependency management – Work with project leads and business stakeholders to ensure dependencies are identified and actively managed. Act as an arbiter and enforcer and resolve issues between the various elements of the programme.
Desirable experience
For this role it is essential that you have previous experience delivering complex eCommerce programmes
Outstanding interpersonal communication skills, within and across teams to a range of audiences including C-suite stakeholders
Credible change agent, with track record of successfully manage change and delivering transformation
Demonstrable success via matrix management including offshore/ remote teams you will have significant experience of building high-performing teams and nurturing individual talent.
Practitioner level knowledge of a range of programme and project management methodologies
Knowledge of advanced risk management techniques and a track record of having successfully applied them
Benefits
Financial:
Performance related bonus
Company paid Life Assurance
Discounts on Dyson machines
Competitive pension scheme
Purchase additional holidays
Lifestyle:
27 days holiday plus statutory bank holidays
Free bus travel to and from Malmesbury campus from Bristol, Chippenham and Swindon
On-site parking
Endless free coffee and tea, and a free lunch
Free on-site hair salon
On-site lifestyle Assist
Electric vehicle scheme
Health:
Private Medical insurance for all employees
Employee Assistance Program for employee and dependents
Digital GP and prescription service
Fertility treatment support
On-site gym and sports centre
On-site wellbeing centre
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Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
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