eCommerce Operations Specialist/Manager

About us:
We build online businesses. The founding team has been working in the online space for over 15 years and successfully grew and consulted a number of companies to 8-figure brands. Our current eCommerce grew from $0 to $1M/Monthly Revenue in just 6 Months. We are now taking over the USA and planning global expansion. Bootstrapped it all the way. No outside investors. Our goal is to hit $100M within a couple of years. We are result oriented team that knows for survival you need always test, evolve and adapt to be the best. Our team is very open-minded and huge believers in extreme ownership
What We Are Offering:
Interesting, challenging, fast-growing projects Strong and open-minded, transparent team An environment that will push you to grow and evolveFreedom to make decisions (and fails!) Fully remote team, flexible times (according to clients or team needs)Non-corporate, ever-evolving environment Results and solutions-oriented environment
Our Values
Continuous Improvement - Life is never-ending growth. The day you stop growing - you start dying. We implement what we learn otherwise it's worthless. Extreme Ownership - People make their own decisions and hold themselves accountable. We solve any roadblocks, not blame or rely on others. Grit - Resilient, perseverant, and plain ol’ not giving up. Not letting anything stop you. Not being afraid to get your hands dirty. Getting those blisters. Performance driven - Make shit happen, don’t just talk about doing, focus on getting it done and the output of your work, not how many hours you put in.Integrity - Being human and understanding each other, operating by wishing others good, and being very transparent with feedback.Exceptional Team - The team is the cornerstone of our success, propelling us to achieve greatness. Our Culture brings both memorable experiences and fulfillment.
Job Summary:
The eCommerce Operations Specialist manages all aspects of eCommerce operations, including sales and marketing strategies, website management, automation, risk assessment, profitability optimization, data analysis, customer support, and compliance. They ensure a seamless customer journey, maximize profitability, and maintain efficient processes and policies.
Job Responsibilities:
Manage all aspects of eCommerce operations website across clients' journeys and experiences. Develop the necessary sales and marketing strategies, and execute them. Implement the right tools, software, and technologies for effective website eCommerce operations. Ensure day-to-day website's (Shopify) operations and platform are running smoothly from technical aspects including site navigation, content development, checkout funnel, and promotional campaigns (CMS blocks, Customer Journey, bounce rate, product/merchandise assortments, others). Develop and manage dashboards, reporting structure, OKRs, KPIs, SOPs, Metrics, and Compliance standards. Automate all aspects of the website and eCommerce operations using all the necessary tools, APIs, and plugins. Anticipate the risk factors across the operations, and build business sustainable plans (business continuity management). Elevate the business profitability based on the set goals and objectives using all necessary marketing and branding aspects including social media, SEO, and others. Analyze metrics and data, marketing reports and results, and profit margins. Manage inventories, refunds, customer support, and pricing. Manage and develop processes, procedures, and policies, and make sure that they are up to date and meet international standards and requirements.
Job Requirements:
Minimum of 5 years of experience within eCommerce Operations. Fluent in English (speaking, writing, and reading). Good experience with supply chain, procurement, logistics, and warehouse management. Experience in the business-to-consumer (B2C) digital retail market within the eCommerce space. Agile, and ability to work in a face-paced working environment. Startup experience is a big plus. Experience in managing stakeholders, client relations, and vendor management. Excellent communication and presentation skills, time management, and ability to multitask. Good with Project management, reporting, data analysis, and dashboard management. Able to work within the EU timezone.
Top Skills and Competencies of the Job:
Proficiency in website management platforms (e.g., Shopify)Knowledge of sales and marketing strategies for eCommerceExperience with implementing and utilizing eCommerce tools, software, and technologiesFamiliarity with CMS (Content Management System) blocks and website navigationUnderstanding of customer journey analysis and optimizationAbility to develop and manage dashboards, reporting structures, and key performance indicators (KPIs)Knowledge of API integration and plugin utilization for automationExperience in risk assessment and business continuity managementExpertise in leveraging social media and SEO for marketing and brandingStrong analytical skills for data analysis, marketing reports, and profit margin assessment.
Hiring Process:
Round (1): Review and evaluate your application Round (2): Invite and submit the practical task/assessment Round (3): HR Interview Round (4): Line Manager's Interview
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