eCommerce Manager

eCommerce Manager
London (Hybrid Working) Fixed Term Contract (6 Months) Full Time
Grade 4
The role is accountable for the online performance of a specific sub-category. As an eCommerce Manager, you will maximise the online commercial performance of said category using a variety of data sources including web analytics data on traffic, conversion and order value to drive insights, actions and measurable improvements. You will work closely with commercial squads, marketing and other ecommerce colleagues to drive the category performance in line with the strategy. You will represent eCommerce in relevant internal and external meetings and will influence and challenge key senior stakeholders through actionable insight to drive improvements to online metrics.
Key Responsibilities:
Delivering growth vs budget and market share growth
Reviewing and reforecasting online sales, highlighting risks & opportunities
Sharing insight to help key stakeholders understand online performance and shape the strategy based on this. These include, but are not limited to, traffic, conversion and AOV
Managethe planning, execution and subsequent performance of all things digital relating to your category, particularly promotions
Engage with the traffic acquisition teams to ensure quantity and quality of traffic are optimised
Collaborate with the product and UX teams to deliver improvements that maximise customer experience, NPS and, ultimately, trading performance, for your category
Management of an assistant trading manager; supporting their development through clear direction, feedback and support. Leading by example and creating an inclusive culture
Support the wider trading team as required, attending meetings, taking on additional ad hoc projects in line with the needs of the business
Required Skills & Experience:
Proven experience and appropriate transferrable skills within ecommerce
Strong commercial acumen and ability to exploit data; creating insights and transforming them into action
Personable; good stakeholder management and presentation skills, particularly at a senior level
Strong organisational and prioritisation skills even when faced with tight deadlines
Pro-active and results-driven mentality
Exceptional attention to detail
Highly proficient in excel and powerpoint
Experience with web analytics, ideally omniture
We're one team and we celebrate all of the great things you do. One way we show our gratitude is by giving you access to a range of lifestyle benefits including:
Private medical insurance
Competitive pension scheme
Access to discretionary company bonus scheme
Life Assurance
Staff discounts and offers
Beyond that, we'll be with you every step of the way, enabling you to get the most out of your role. We're building a team that brings technology to people, making their lives better, easier and fuller, and you can be part of it.
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