Ecommerce Manager APAC

Ecommerce Manager APAC Department: ExportEmployment Type: Permanent - Full TimeLocation: Head Office, LondonReporting To: Wendy ChangDescription
Contract Type: PermanentWeekly Hours: 37.5Work as part of the APAC team to create a consumer-and-product driven E-commerce websites for ELEMIS brand, to be the No.1 destination for Elemis products across Hong Kong and Singapore.
Key Responsibilities• Support the delivery of elemis.com budget and P&L which has been approved. Responsible for the visual and technical execution of elemis.com, you are responsible for the smooth running of the day-to-day business.• Translate English copy to Chinese or create copy that are using on site, paid social and email.• Alongside with the wider team, plan activations, gwps, bundles and sampling programs to drive new customer acquisition and retention.• Look into sell through data and stock position, making replenish suggestions.• Identify risks and opportunities supporting hitting goals.• Responsible for the smooth running of the day-to-day business from a trading, content perspectives.• General analysis and reporting on content and functionality performance, you will use both the CMS (THG), and Google Analytics GA4 to track versus targets and historical data.• Drive all on site KPI's (such as Conversion, AOV, Traffic, Bounce Rate and Revenue) by developing targeted strategies that support growth.• Brief or support any ECOM Brief to drive content, trade, blog, seasonal activations.• Own merchandising and management of the website assets and site look and feel. Optimisation site Merchandising.• Gather data for analysis of sales and program performance on an ongoing basis and make recommendations for how to improve performance.• Partner with Customer Service to ensure ongoing communication of site elements, functionality, and content. Address issues as they arise.• Analysis of promos and mix of business / trends to maximise product availability and positioning.• Multi-tasking and time-management skills, with the ability to prioritise tasks without disregarding attention to detail.• Analyse sales, site performance metrics, web analytics metrics, heatmaps and personalization, and automated onsite campaigns. Summarise and leverage learnings to suggest further improvements.
Skills, Knowledge & Expertise• Mandarin/Cantonese speaking person.• Educated to degree level, preferably Marketing or Business orientated.• 3+ years of experience• Beauty industry experience is ideal but not essential, Skincare interest is a must!• Premium Brand experience preferable• Solid background in Digital Marketing / Ecommerce, with solid experience in working for a brand with a focus on DTC• Proven success in managing execution of brand campaigns across digital channels including email, site, digital media, social media – to be able to bring a 360 activation plan to life consistently across numerous consumer marketing touchpoints• Passionate, with a collaborative nature and can-do approach• Able to work at pace and under time pressure• Experience in a digital-led company to be able to work under changing conditions and demonstrate agility and adaptability• Commercial thinker and able to understand key metrics associated with digital marketing and use this insight and data to shape marketing decisions
What we offer you!*
Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more)
Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
Generous Holiday Allowance, increasing with length of service
Company Pension Scheme
Bonus/Commission Scheme
Healthcare Cash Plan (with Dental)
Private Medical Insurance
Employee Assistance Programme for all Associates and their families
Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
Much, much more!
*Some benefit eligibility is based on length of service or contract type
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