Ecommerce Executive (Merchandiser)

At Whittard, we’re passionate about bringing luxury tea and coffee to our communities. We’ve been achieving this goal since 1886, and have ambitious objectives to grow our business with each role being key in delivering these. The Ecommerce Executive role is an exciting opportunity to be part of this journey with the Ecommerce team at our Milton Park offices.
Reporting to the eCommerce Manager you will support the team in maximising sales through effective management of eCommerce platforms. You’ll focus on optimising our web trading, analysing sales data and inventory management. In return you’ll benefit from hybrid working, generous holiday allowance, fantastic product discounts and investments in your professional training and development.
If you’re a dynamic, detail driven individual with an analytical background, this is the role for you! Apply below.· Develop and implement online merchandising strategies to drive sales and enhance the overall customer experience.
· Collaborate with the marketing team to align product displays with promotional campaigns.
· Curate visually appealing and user-friendly online product displays, ensuring accurate representation of tea, coffee, and hot chocolate assortments.
· Optimize product listings, imagery, and descriptions to maximise customer engagement.
· Utilise analytics tools such as Google Analytics to monitor and analyse customer behaviour, traffic patterns, and conversion rates.
· Regularly review sales data and customer feedback to identify trends and opportunities for improvement.
· Collaborate with content creators to develop compelling product descriptions, educational content, and multimedia assets to enhance the online shopping experience.
· Monitor inventory levels and collaborate with merchandisers to ensure stock availability.
· Implement strategies to reduce excess inventory and minimise out-of-stock situations.
· Continuously explore and implement improvements to the user interface and overall online shopping experience.
· Conduct A/B testingAbout You· Minimum 1 year experience in Ecommerce role.
· Proven experience as an Online Merchandiser in the retail industry, preferably within the food and beverage sector (desirable)
· Strong analytical skills with experience using Google Analytics or similar tools.
· Basic HTML knowledge preferable.
· Experience of managing product within an Ecommerce CMS such as Salesforce.
· Excellent understanding of e-commerce trends, customer behaviour, and merchandising best practices
· Good at time management with the ability to manage own workload.
· Good communication skills, both verbal and written as you will be working with a range of colleagues and prospective employees at all levels
· Team player, with the desire to support across all levels· Generous holiday allowance + enjoy your birthday off
· Up to 50% store discount on Whittard products.
· Monthly product allowance.
· Auto-enrolment Pension scheme.
· Access to our wellbeing portal and Employee Assistance Programme
· Flexible working opportunities.
· Selection of family friendly benefits.
… And much much more
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