Early Arrears Management Officer

The Growth Company’s (GC) Business Finance Solutions team have an exciting new opportunity for a Collections Officer who will manage the portfolio of Start Up Loan clients who have defaulted on their loan repayments. GC Business Financeis a not-for-profit lender that specialises in simple, hassle-free loans to help business start, grow and thrive, providing a fresh, ethical approach to supporting SMEs. Through its alternative finance products, GC Business Finance has supported over 30,000 growing business, unable to obtain funding through a mainstream lender such as a high street bank, to achieve their goals.
Office base is Trafford, but role will be mainly remote- 1-2 days in the office per week Key Responsibilities
Negotiating Repayment Plans for Customers experiencing genuine financial difficulties. Achieve weekly targets for Early Arrears Management from customers to meet contractual targets. Prepare performance management Information for the Early Arrears Management Manager to monitor performance. Maintain the loan management system to ensure client information is correct and up to date in accordance with data protection rules. Record customer contacts and agreements factually at every stage of the collections process to support business reporting to contract providers. Liaising with all Third Parties authorized to act on the Customers behalf. Ensure all responsibilities under Treating Customer Fairly are met. To contact Customers in arrears effectively for payment by telephone, email and letter whilst always following FCA requirements.
About you
Have an understanding and/ or experience of financial process. Being able to show empathy on all calls. Think logical in different scenarios. Ability to understand, demonstrate and apply GC values: Make a positive difference, stronger together, empower people, do the right thing, build on success.
Skills Required
1 year debt management. Credit Control and arrears experience. Account and CRM database management. Numerical and communication skills – “Communicate with impact and empathy”. Ability to work in a team environment. Excellent planning and organisation skills. IT skills and a working knowledge of Excel spreadsheets and computerised management systems. Diary management.
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