E-Commerce Manager

Office Angels are currently recruiting for an E-Commerce Manager for our client based in Windlesham.

Role: E-Commerce Manager

Location: Windlesham

Salary: �45,000 to �50,000 per annum

The Role:

Reporting to the Head of E-Commerce, my client is looking for a talented and results-driven E-Commerce Manager to lead the online sales efforts and drive the e-commerce business to new heights. As the E-Commerce Manager, you will take ownership of our portfolio of websites, ensuring they remain effective, up-to-date, and aligned with our business goals. You will play a pivotal role in driving revenue, improving user experiences, and ensuring the success of the e-commerce initiatives.

Trading & Promotions

• Collaborate with cross-functional teams to set yearly trading and promotional plans to maximise sales and profit margins
• Utilise data analytics and business intelligence tools to monitor sales performance, identify trends, and make data-driven decisions to improve trading outcomes
• Conduct in-depth market research and competitor analysis to identify opportunities for growth and differentiation

Website Management

• Oversee the day-to-day merchandising and maintenance of the e-commerce websites, ensuring the focus is on the customer journey and user experience across all devices.
• Work with an agency to implement PPC and SEO strategies to improve website visibility and traffic acquisition
• Collaborate with the customer service and development teams to monitor customer feedback and troubleshoot website usability issues
• Work with a 3rd party platform provider to develop and execute a comprehensive personalisation strategy that aligns with our marketing goals and customer segments
• Implement A/B testing and other optimisation methods to refine personalisation efforts for better results

Data Analysis and Insights:

• Utilise data analytics tools to track e-commerce performance and analyse key metrics to facilitate improvements to the user experience, customer journey and conversion
• Present regular reports and insights on website engagement to the wider team, ensuring stakeholders can act upon recommendations
• Monitor and analyse the effectiveness of marketing efforts and deliver recommendations to cross-functional departments to adjust strategies as needed

Team Management

• Lead a team of e-commerce professionals to deliver the e-commerce strategy.
• Foster a culture of innovation, collaboration, and continuous improvement.

The ideal candidate:

• Previous experience in a similar e-commerce role is highly beneficial
• Proven experience in e-commerce management, with a track record of driving B2C sales growth through online channels
• Strong understanding of e-commerce platforms, website management, and marketing strategies
• Proficiency in e-commerce analytics tools and data-driven decision-making
• Excellent leadership and team management skills
• Exceptional communication, problem-solving, and project management abilities

If you are interested in this position, please send your CV to Morgan Lay at (url removed) or alternatively please apply online.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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