E-Commerce Customer Service Assistant

E-Commerce Customer Service Assistant | Mochdre, Colwyn Bay | 9:00am – 5:00pm, Monday to Friday | £22,500 - £25,000 per annum, dependent on experience

Stands Out Ltd designs, manufactures and imports a range of Gift Concepts and Hardware Products. We supply Tourist Attractions and Gift shops throughout the UK and Abroad on a wholesale basis. We also have a strong online retail presence in the UK & overseas and thus deal with a variety of customers & their needs.

Stands Out Ltd has experienced continuous growth since its inception in 2008 and attributes their sustained growth to the daily contributions of the remarkable individuals who make up the team.

In this role, you will work onsite at our Mochdre headquarters. You will have excellent customer service skills and must be outcome orientated. You will have the ability to work in a fast-paced environment, and a high level of attention to detail is essential. You will be fully engaged and busy from the first day.

Are you the right person for the job?

To be considered for the role of Customer Service Assistant you MUST have the following experience, skills, and attributes:

• Exceptional customer service skills, over the phone and in person
• Strong sense of urgency and problem-solving skills
• Adaptable and flexible approach to work with commitment to deliver support accurately and under pressure
• Ability to prioritise and organise own workload effectively, working with minimal supervision and using initiative
• Excellent written and verbal communication skills
• Computer savvy and proficient in Microsoft Excel and Outlook
• Timely and accurate data entry and typing skills
• Previous experience with eBay and Amazon sales is desirable

What will your role look like?

Taking a hands-on approach to office tasks, as a Customer Service Assistant your role will be busy and varied with main responsibilities and duties to include:

• Answering the telephone in a professional manner, handling inbound calls and taking orders
• Assisting the ecommerce team with daily tasks
• Answering messages on Amazon and eBay, familiarising yourself with the relevant product knowledge
• Dealing quickly and efficiently with customer queries and seeing them through until a conclusion is reached
• Dealing with postage returns, customer online messages and issuing refunds
• Supporting colleagues with a variety of office tasks such as printing and preparing documents and correspondence, preparing invoices
• Maintain top seller standards on eCommerce websites
• Maintaining and manipulating data on our in-house stock maintenance & accounts system
• Collating postage quotes and arranging shipping

What can you expect in return?

• You’ll be joining a family-owned, employee focused business within a busy professional and friendly team, where your efforts will be noticed and rewarded
• We will offer you every opportunity to develop your skills to progress within our growing company
• 28 days annual leave inclusive of bank holidays
• Free parking
• Regular staff social events

What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!

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