Duty Manager

At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the Park Plaza Park Royal Hotel, you will do more than just welcome our guests. The key role for you as our
Duty Manager
will be to ensure that the service provided by the guest relations team is beyond the normal guest experience that would be expected by our guests. You will be expected to maintain and grow the relationship between the hotel and our VIPs and regular guests and support the guests in resolving any issues that may arise.
As a
Duty Manager
you will receive:
Salary: £30,240.00 per annum plus great benefits
Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
F&B discounts at our restaurants and bars (for your whole party)
Start with 30 days of holiday per year - including bank holidays, increasing with years of service
Two free meals per day
Access to 40% of your pay before payday through Wagestream
Recommend a friend scheme – up to £750
Vitality at work scheme with great gym discounts & more
Ride to Work scheme & free cycling lessons
Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
Free dry cleaning for work uniform
Annual Staff parties and events
Company pension plan & award-winning training
We are looking for a
Duty Manager
who:
Performs Head of Department duties connected to all Night and Front Office operations, and making crucial decisions
Ensures guests’ needs are met beyond expectation, and takes full responsibility for Health, Safety, Security, Licensing & Fire
Plays a hands-on role leading the Night team by example and taking opportunities to motivate, train and inspire the Front of House team members
Will support the breakfast department in the morning
Be proficient with Microsoft Office and have excellent knowledge of Opera
Be available to work 4 days on, 4 days off, on a 12-hour shift basis
Be available to cover night shifts
Who shares our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
With previous experience as a
Duty Manager / Reception Manager in a hotel
Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.
Park Plaza. Be part of it.