Duty Manager
Posted a month ago
- London, Greater London
- Any
- External
- Expires In 2 months
We are looking for a charming and thoughtful individualwith a passion for service excellence to join our team as a Duty Manager .
As a Duty Manager you will:
Support the Front Office Manager with the day to day management of the Front Office Team, ensuring that the Team offers a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc
Take initiative in accommodating the customers needs in a resourceful manner
Ensure safety and security procedures are adhered to and property keys are signed for every shift
Manage accuracy of payments, working on any financial discrepancies and/or queries and producing regular cash, credit and audit reports
Ensure best practice at all times and put forward ideas to management as to how standards, processes and procedures can be maintained and improved
The successful Duty Manager would have:
Excellent team leading and guest engagement skills
An ability to bring the guest experience to life throughout the hotel
Ability to work with IT systems and PMS
The ability to communicate and organize yourself in line with different expectations
A good command of English is essential, a second language is advantageous
In return, we offer:
Genuine career opportunities within our business
Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities
Employee recognition scheme through guests and fellow team members
Employee stay rates throughout Europe (after passing probation)
A PERKBOX subscription with benefits, retail discounts and savings available from your first day
Staff incentives when you and the team perform!
Employee Assistance Programme
A daily travel allowance for every day you come to work
Team meals when on duty
About us:
Nestled in the heart of Londons Mayfair, The Cavendish London is our 4-star deluxe hotel, boasting 230 stylish bedrooms. We are located between the beautiful Green Park and bustling Piccadilly Circus, a great location for those wanting to work in central London.
The Cavendish London is part of The Ascott Limited, a Singapore company that has grown to be one of the leading international lodging owner-operators. Ascott's portfolio spans over 165,000 units in 220 cities across more than 40 countries in Asia Pacific, Central Asia, Europe, the Middle East, Africa and the USA.
TPBN1_UKCT
As a Duty Manager you will:
Support the Front Office Manager with the day to day management of the Front Office Team, ensuring that the Team offers a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc
Take initiative in accommodating the customers needs in a resourceful manner
Ensure safety and security procedures are adhered to and property keys are signed for every shift
Manage accuracy of payments, working on any financial discrepancies and/or queries and producing regular cash, credit and audit reports
Ensure best practice at all times and put forward ideas to management as to how standards, processes and procedures can be maintained and improved
The successful Duty Manager would have:
Excellent team leading and guest engagement skills
An ability to bring the guest experience to life throughout the hotel
Ability to work with IT systems and PMS
The ability to communicate and organize yourself in line with different expectations
A good command of English is essential, a second language is advantageous
In return, we offer:
Genuine career opportunities within our business
Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities
Employee recognition scheme through guests and fellow team members
Employee stay rates throughout Europe (after passing probation)
A PERKBOX subscription with benefits, retail discounts and savings available from your first day
Staff incentives when you and the team perform!
Employee Assistance Programme
A daily travel allowance for every day you come to work
Team meals when on duty
About us:
Nestled in the heart of Londons Mayfair, The Cavendish London is our 4-star deluxe hotel, boasting 230 stylish bedrooms. We are located between the beautiful Green Park and bustling Piccadilly Circus, a great location for those wanting to work in central London.
The Cavendish London is part of The Ascott Limited, a Singapore company that has grown to be one of the leading international lodging owner-operators. Ascott's portfolio spans over 165,000 units in 220 cities across more than 40 countries in Asia Pacific, Central Asia, Europe, the Middle East, Africa and the USA.
TPBN1_UKCT
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