Duty Manager

Duty Manager

Full time role

Previous Experience in hospitality is required

Salary 27,000/-P.A

Location : Windsor

40 Hours per week

Benefits : 

• Wagestream – flexible access to your earned salary & financial coaching App


• A paid day off for your birthday


• 24/7 Employee Assistance Programme for you and your family


• Saroving Rewards for going the extra mile & delivering exceptional guest service


• Employee appreciation events


• Family & Friends Accommodation rates & employee


•  F & B discounts at all hotels in the group


• Opportunities for training and development & recognising your potential

About the Place :

A 4-star riverside hotel comprised of several characterful buildings clustered around a historic cobbled street. There you will find a collection of individually styled bedrooms, a modern conference centre and Club with a gym and sauna.

The Role : 

• 40 Hours 5/7


• Early Shifts 7am - 3:30pm, Late Shifts 2:30pm - 11pm. Occasional Night Shifts 10:30pm - 7am


• Must be Flexible with Shift Patterns


• Must have experience working in a guest facing role within a hotel.


• Must be confident in dealing with a variety of situations as will be in charge of the hotel when department managers/ GM are not in.


• Providing a welcoming and friendly atmosphere for our guests, delivering the highest level of customer service.


• Ensuring guest needs are attended to at all times by dealing professionally and appropriately with guest requests, enquires, comments and complaints.


• Supporting all departments when needed to ensure service runs smoothly.


• Ensuring the safety and security of our guests and employees with regular checks throughout the property.


• Carrying out ad hoc project work to help the senior management team as required.


• Learning and building your knowledge of all the hotel's products and services.

Required : 

• Experience in all operational areas of a quality hotel with at least 1 years' experience in a Supervisory or Junior Management role (previous Duty Management experience an advantage).


• Excellent interpersonal and communication skills with a good command of written & spoken English and an outgoing personality and professional manner.


• Customer focus, enthusiasm and the ability to motivate others, leading by example, with good attention to detail.


• Excellent computer skills (Microsoft Office) and a working knowledge of Opera and Micros


• Good knowledge and understanding of relevant health and safety legislation and procedures.


• A Personal Licence and be a First Aider at Work.


• Prepared to work a flexible rota 5 out of 7 days, according to the needs of the business.

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