Duty Manager - Front Office - Jumeirah Lowndes Hotel

Duty Manager Front Office - Jumeirah Lowndes Hotel
About Jumeirah & the Hotel:
For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different brand promise. Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 9,000 colleagues, representing over 120 nationalities.
As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.
An enchanting boutique hotel in the highly exclusive area of Belgravia, London, Jumeirah Lowndes Hotel offers a collection of appointed bedrooms and suites designed to suit the needs of both the leisure and business traveller. Set against the serene backdrop of a leafy London square, this chic, contemporary retreat is located just moments away from key attractions including Hyde Park and the Royal Albert Hall. Guests have complimentary access to all facilities at the nearby Jumeirah Carlton Tower, including The Peak Health Club & Spa.
About the Job:
An opportunity has arisen for a Duty Manager to join our Front Office team at Jumeirah Lowndes Hotel. The main duties and responsibilities of this role are:
To tidy the luggage area and Concierge desk as required.
To assist with any transportation requests or handover to the day concierge team
To man the Telephone main switchboard as and when required.
To ensure all requests are the Concierge desk are handled in a professional and courteous manner.
To assist in the Security of the hotel by reporting any suspicious persons or happenings to the Night Manager.
To ensure a proper handover is prepared for the morning shift.
To deliver extra beds, turndown beds and clean rooms as requested by Night Manager.
To prepare the Banqueting Boards and assist in directing guests to functions.
To deliver / collect any Room Service orders to guest bedrooms
Is fully aware of his/ her work schedule and ensures adequate notice is given with circumstances when he/ she is prevented from adhering to the schedule.
Reports any incidents, complaints, suspicious persons or safety hazards immediately.
About you:
The ideal candidate for this position will have the following experience and qualifications:
Extensive experience in hospitality management, preferably within a luxury hotel setting in London.
Proven track record of effectively managing hotel operations and ensuring exceptional guest experiences.
Strong leadership skills with the ability to motivate and inspire a diverse team.
Excellent communication and interpersonal abilities to interact with guests, colleagues, and management.
Proficiency in hotel management software and systems to oversee reservations, check-ins, and guest services efficiently.
Sound knowledge of health and safety regulations and the ability to ensure compliance within the hotel premises.
About the Benefits:
Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brands in the hospitality industry. This includes
Competitive salary + excellent service charge
28 holidays inclusive of Bank Holidays
Extra holiday for significant Birthdays (21.30.40. etc.)
Life insurance
Next pension
Jumeirah perks website access discount
F&B and Spa treatment discount
Lieu day if you work on Bank Holidays
Dry cleaning of uniform or Business attire
Meals on duty
Employee assistance programs
Wellness benefits Chiropodist, Flu jabs, and more!
Taxi service after hours
Social events & recognitions programs
Ongoing training & development
Weeding/Baby gift
Cycle scheme
Internal transfer scheme
Eye test and discount for VDU users
Dental cash back plan
External transfer scheme

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