Downtime Controller

Downtime Controller
Chippenham
£26,000 - £28,000
Our client are a market leading fleet management company, due to continued growth they are seeking a downtime controller to join their office in Chippenham. The role will be responsible for vehicles off road (VOR) and ensuring all parties are kept abreast of vehicle progress, the company operate on a hybrid model with Monday and Friday working remotely.
Key Responsibilities – Downtime Controller
Responsibility for Vehicle off road (VOR) follow up progression and updates.
Responsibility for Progress follow up progression and updates.
Take opportunities to reduce the time a vehicle or asset is ‘off road' through appropriate challenge to vendor and considering alternate options
Review and pursue alternative repair methods such as alternative parts supply
Identify trends and escalate network performance concerns to Vendor Management
Liaise with manufacturers on repairs where technical assistance is needed.
Raise and manage manufacturer cases for back-order parts.
Raise and manage manufacturer loss of use claims / replacement vehicle requests
Proactively chase customers when awaiting authority.
Arrange vehicle movements where the repair network does not have capability or capacity to resolve repair.
Process rental off hires when a VOR ev...