DocuSign e-Sign and CLM Product Support Specialist

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
Enterprise Technology provides reliable, secure and resilient technology services and solutions to support over 300,000 EY people. As part of Enterprise Technology, you'll be at the forefront of enabling innovative technologies including emerging collaboration tools and world-class technology infrastructure.
Our aim is to build an outstanding customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and solutions. You will work with technologists and business specialists to meet the increasing pace of our business. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact.
The opportunity
The DocuSign e-signature and CLM Product Support Specialist role is an opportunity to join a small and nimble team who primarily focus on service and product ownership. We are a team of experts in the Prepare, Sign, Store service, who pride ourselves in providing exceptional client service. We act as trusted business advisors to our clients, ensuring they achieve the most from our products, while streamlining their procedures and gaining efficiencies. This is an exciting time to join our team as a DocuSign e-signature and CLM specialist, as we deploy to a global audience.
Your key responsibilities
The selected candidate will:
Work with teams across EY to deploy DocuSign e-signature and CLM, acting as a trusted business advisor, ensuring EY clients get the most from the products
Lead activities and initiatives related to Global Services products and projects
Act as a conduit between the customer and 3rd party vendors
Skills and attributes for success
Making general decisions without guidance and direction in problem solving based upon a solid knowledge of the team's products, processes, and procedures
Demonstrated ability to prioritize and succeed on multiple assignments simultaneously, in a fast-paced and highly challenging environment
Demonstrated ability to highlight risks and escalate appropriately, ensuring stakeholders are appropriately informed and engaged when required
Must be a highly team-oriented individual with strong collaboration, prioritization, and adaptability skills
Strong interpersonal, communication, consultative, and people management skills
Ability to actively listen and fully understand client needs in order to deliver exceptional client service
To qualify for the role, you must have
Bachelor's degree in Business, Engineering, IT, Science, or other technical qualification with at least 5 years in a corporate IT environment
Experience with configuring, administering and supporting DocuSign e-signature and CLM
Experience acting as primary liaison between stakeholders and vendors
Ability to build effective relationships, internal and external and at all levels
Ideally, you'll also have
Proven track record of successful project delivery
Ability to manage competing activities to deliver against agreed priorities and deadlines, escalating if required
Experience of Product Management and Ownership.
What we look for
A confident self-starter who takes ownership and drives projects and initiatives, delivering exceptional results. Someone who is resilient and adaptable, taking new challenges in their stride.
What we offer
As part of this role, you'll work in a highly integrated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here's a snapshot of what we offer:
Continuous learning : You'll develop the mindset and skills to navigate whatever comes next.
Success as defined by you:
We'll provide the tools and flexibility, so you can make a significant impact, your way.
Transformative leadership:
We'll give you the insights, coaching and confidence to be the leader the world needs.
Diverse and inclusive culture:
You'll be accepted for who you are and empowered to use your voice to help others find theirs.
Please apply to this role only through the 'Apply' link (not through the local office). Your application will then be routed to the appropriate recruiting team.
The exceptional EY experience. It's yours to build.
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