Docucare Associate

Press space or enter keys to toggle section visibility City
Worcester
State/Province
Worcestershire
Country
United Kingdom
Department
Service Delivery
Date
Thursday, March 28, 2024
Working time
Full-time
Ref#
20032810
Job Level
Job Type
Experienced
Job Field
Service Delivery
Seniority Level
Entry Level Description & RequirementPress space or enter keys to toggle section visibility About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com
and explore our commitment to diversity and inclusion.
OVERVIEW:
Provide onsite service to a fleet of Xerox and other manufacturer devices defined within the contract as part of reactive (break/fix) and proactive (consumable management) processes. Responsible for ensuring service levels are met and customer satisfaction is paramount is what they do. The role holder works as part of Technical Service in conjunction with the Service Delivery team that is aligned to one or more customers.
PRIMARY RESPONSIBILITIES: Carries out regular preventative maintenance checks on client fleet of machinesReplenishes consumablesMaintains log of all activities including on-site parts inventoryMaintain clean and tidy devices and surrounding environmentCarries out first level repair and escalate in accordance with agreed procedures for next level maintenance and technical supportEnsures SLA is achieved, and Customer requirements are metCommitment to maintain skill set through personal development and trainingPromotes knowledge sharing and acts as a mentor/coachWorks closely with the customer, providing support and promoting Xerox in conversation QUALIFICATIONS, SKILLSETS & EXPERIENCES: Advanced knowledge of all site products and client IT environmentExperience in a customer facing technical service roleDemonstrates a proactive approach to work with initiative and driveGood technical and/ or electrical aptitude Applicants from different industries with good IT skills are encouraged to apply. Training is available and ongoing development is in place to allow the role holder to enhance their career within Xerox.
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