Distribution Supervisor

Distribution Supervisor
Location - Grays, RM20 4EL
Shift Pattern: Night Shifts. Rolling shift pattern of 12 hours; 4 days on 4 days off, 6pm – 6am
Axis Logistics Limited is a progressive and expanding UK subsidiary of the Prax Group, dealing with the transportation of road fuels. Central to our success is our ability to keep their vehicles moving on time and to execute our schedules and effective management of all administration functions. With this in mind, we are now looking to appoint a Distribution Supervisor.
Located at our Thurrock office, the Distribution Supervisor will ensure the highest standards of deliveries are met for all our customers, ensuring that all scheduled deliveries are completed in line with the customer’s expectations.
This is a full-time permanent position which offers an excellent salary, company benefits and career progression opportunities.
Reporting to the Distribution Team Leader you will work on a shift pattern covering nights and weekends. Therefore, weekend working is a requirement for this role.
Duties and responsibilities:
Deliver the schedule, utilize resources efficiently and fulfil customer expectations
Establish and develop good working relationships with all stakeholders, including Customers, Drivers, Transport Manager, Sales teams, and third-party contractors
Ensure customer service is maximized and issues are dealt with to maintain high service levels – communicating directly with customers as necessary
To manage all driver operational / delivery queries in a timely and professional manner.
Re-routing, scheduling, and arranging deliveries accordingly.
Inputting of releases into terminal systems
Provide support to Fuel Schedulers and the Transport Manager
To monitor driver performance closely to ensure deliveries are made in line with agreements and escalate when necessary
Ensuring all necessary information is fed back to the colleagues with in efficiently
Provide support to all customers
Assist with event investigation and resolution of issues
Crisis management – work closely with drivers and customers to minimize the impact to our business in the event of incidents
Assist with administrative processes including payroll and POD record keeping.
Skills & Experience:
Proven ability of working in an order and dispatch environment that is customer service focused, together with experience of vehicle scheduling
Prepared to take the lead and ownership of the operation
Be able to prioritize, work well under pressure and communicate effectively
Strong sense of Customer focus
Strong UK geographical knowledge
Good written and verbal skills
Knowledge of drivers’ hours regulations and WTD
Must be IT literate to an intermediate standard (Excel, Word, Outlook)
Team player
Adaptable to new systems and processes
Attention to detail and application of prevailing business processes