Distribution Manager

Are you a Distribution Manager looking for a New Opportunity? As the Distribution Manager you will be responsible for making sure the reservations platform operates 24/7 and drives reservations to hotels seamlessly.As part of a small Distribution team, the responsibilities of the Distribution Manager role include, but are not limited to the following:Job Description:* Maintaining the quality of the Central Reservation System SynXis and offering technical support to the Revenue Account Managers and Hoteliers, opening, and following up cases * Handling requests for set up, on-going maintenance and troubleshooting of CRS interface integrations with PMS, Channel Managers, RMS.* Handling requests for set up, on-going maintenance and troubleshooting of the OTAs Channel Connect functionality within the reservation system* Preparing and updating supporting documents, manuals, and presentations for internal and external use * Handling GDS rate linking requests and GDS troubleshooting queries* Assisting with the set-up and ongoing maintenance of the Internet Booking Engine for hotel websites * Assisting with the loading marketing programmes (rates) within the reservation system * Supporting the Product Integration team with the new hotels build process.* Assisting with any other ad-hoc Distribution opportunities and challenges of the day* Monitoring the Distribution Helpdesk inbox and actioning all queries from member hotels * Timely preparation of ad hoc reports for internal and external use * Maintaining guest privacy and organisation reputation by keeping information confidential* Responsible for ensuring that the highest level of customer satisfaction is guaranteed to every guest query* Responsible for updating content and documentsSkills Required:* Have a working knowledge of SHS SynXis CR* Have a working knowledge of PMS, CRS & GDS and/or other travel distribution systems. * Have good knowledge of at least one Channel Management system* Have good knowledge of Microsoft Excel, and preferably also Word and PowerPoint* Have Front of House customer service experience and/or reservation/revenue experience in the hotel industry* Have great analytical abilities to interpret statistical data and have thorough attention to detail* Be confident and able to speak to hotels, often in technical terms and in stressful circumstances* Have a flexible approach to working hours to ensure completion of projects* Be highly organised and self-motivated, be a great team player with a strong ability to self-manage* Preferably be qualified with a bachelor's degree and with at least 3 years' experience in the hotel industry (ideally within the luxury sector)* Be fluent in English and with a second language (preferable)* Have excellent verbal and written communication skillsThe Package:* The salary for this role is between £35,000 and £40,000 per annum* 25 days holiday per year (pro rata)* Discretionary bonus (capped at 20% of annual salary)Interested:* If you would like to apply for the above vacancy, please click 'APPLY' or send your cv to (url removed)
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