Distribution Manager

Job Description
Are you a Distribution Manager looking for a New Opportunity? As the Distribution Manager you will be responsible for making sure the reservations platform operates 24/7 and drives reservations to hotels seamlessly.
As part of a small Distribution team, the responsibilities of the Distribution Manager role include, but are not limited to the following:
Job Description:
• Maintaining the quality of the Central Reservation System SynXis and offering technical support to the Revenue Account Managers and Hoteliers, opening, and following up cases
• Handling requests for set up, on-going maintenance and troubleshooting of CRS interface integrations with PMS, Channel Managers, RMS.
• Handling requests for set up, on-going maintenance and troubleshooting of the OTAs Channel Connect functionality within the reservation system
• Preparing and updating supporting documents, manuals, and presentations for internal and external use
• Handling GDS rate linking requests and GDS troubleshooting queries
• Assisting with the set-up and ongoing maintenance of the Internet Booking Engine for hotel websites
• Assisting with the loading marketing programmes (rates) within the reservation system
• Supporting the Product Integration team with the new hotels build process.
• Assisting with any other ad-hoc Distribution opportunities and challenges of the day
• Monitoring the Distribution Helpdesk inbox and actioning all queries from member hotels
• Timely preparation of ad hoc reports for internal and external use
• Maintaining guest privacy and organisation reputation by keeping information confidential
• Responsible for ensuring that the highest level of customer satisfaction is guaranteed to every guest query
• Responsible for updating content and documents
Skills Required:
• Have a working knowledge of SHS SynXis CR
• Have a working knowledge of PMS, CRS & GDS and/or other travel distribution systems.
• Have good knowledge of at least one Channel Management system
• Have good knowledge of Microsoft Excel, and preferably also Word and PowerPoint
• Have Front of House customer service experience and/or reservation/revenue experience in the hotel industry
• Have great analytical abilities to interpret statistical data and have thorough attention to detail
• Be confident and able to speak to hotels, often in technical terms and in stressful circumstances
• Have a flexible approach to working hours to ensure completion of projects
• Be highly organised and self-motivated, be a great team player with a strong ability to self-manage
• Preferably be qualified with a bachelor's degree and with at least 3 years' experience in the hotel industry (ideally within the luxury sector)
• Be fluent in English and with a second language (preferable)
• Have excellent verbal and written communication skills
The Package:
• The salary for this role is between £35,000 and £40,000 per annum
• 25 days holiday per year (pro rata)
• Discretionary bonus (capped at 20% of annual salary)
Interested:
• If you would like to apply for the above vacancy, please click 'APPLY' or send your cv to #####