Director, Technology - Application Support & Service Delivery

Full-timeCompany DescriptionPublicis Sapient is a digital transformation partner helping established organisations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.Job DescriptionThis is an excellent opportunity for a seasoned technology and service delivery professional to join our EMEA business as Director of Technology for Application Management Services. This is a new role within the region which forms part of the Publicis Sapient Global IT Operations team. As the regional leader of production operation teams, you will build, drive and lead delivery teams for Publicis Sapient IT Operation Services offered to various clients from PS International regions.This opportunity is well suited to an individual who has demonstrated proven success in building and leading technology teams for technology services companies, with a focus on growing Digital Engineering Services. You will have extensive experience working in matrixed environments including interfacing with Industry and Regional delivery teams while also have experience in leading, solutioning and helping to deliver on large multi-year client service deals at Fortune level organisations. As a seasoned technology leader you will be passionate about working directly with a variety of large clients at CxO/ Head level on multi-year application and IT infrastructure management delivery. This includes decisions on IT Operations, cost assessment, macro and micro designing, tying business logic to outcomes, finalizing important technology and architecture decisions, identifying risks and suggesting mitigation strategies etc.As a Director within Publicis Sapient, you will also support business development and proposal work, developing client relationships at all levels and deliver compelling presentations to C-level internal and client stakeholders. You also will provide leadership and technical direction for multidisciplinary, cross regional and cultural teams and embrace Publicis Sapient core values: Your ImpactMaintain overall responsibility for customer satisfaction through the delivery of managed IT servicesParticipate with the Senior IT Executive and other IT Leadership in the formulation and execution of IT strategy and directionEngage and consult with senior leaders to align with strategic business goals and technical initiativesConduct regular status and business review meetings for each client to understand short- and long-term business goalsCreate, present and implement annual technology roadmaps, budgets, and reports for multiple clientsCommunicate potential risks related to compliance, cyber-security, network security, and industry-specific complianceIdentify new opportunities to use technology to streamline business processesOversee internal support and engineering resources to ensure successful delivery of services to clientsEducate clients on current technology trends relevant to their specific industryProvide technical guidance, counsel, and direction for all individuals on the team, as needed, to resolve technical issuesEnsure customer focus and satisfaction among the internal team. Acts as a customer advocate, frequently communicating with customers and managing customer expectations.Establish credibility and maintain strong working relationships with technical and non-technical teams involved with information technology matters including Legal, Operations, Risk, Internal Audit, etc.Communicate effectively and professionally in all forms of communication with internal and external teams/customers.Establishes strong relationships with business leaders through frequent communication and face-to-face interactionQualificationsYour Skills and ExperiencePrior experience in Managed Service Provider or IT Consulting environmentSolid technical background with astute business sense and deep leadership and people skillsA proven track record of leading technology initiatives, managing technical staff, collaborating with business leaders, and being able to work in complex environmentsExperience executing large production support engagements across applications and infrastructure technology stacksStrong policy and process knowledge (e.g. ITIL, Project management) as well as knowledge of a variety of digital technologies to identify risk and compliance issues and drive mitigation, remediation, and compliance activities within an organisationOutstanding customer service skills and ability to interact with numerous client departments and business unitsDemonstrable experience with vendor management and contract structuringStrong analytical skills to relate security requirements to appropriate security controls including sensitive data managementStrong project management skills and experience in creating and managing project plans, including budgeting and resource allocationStrong written, verbal, and presentation skills with the ability to effectively interact with internal and external business partnersKnowledge of relevant EU regulations (e.g. GDPR)Extensive Experience in managing large Application stacksProven ability to create and maintain effective documentation, including policies, processes, and proceduresBroad operational experience in a public company environment with a deep understanding of ITProven experience delivering in a fast-paced technology environmentsExceptional attention to detail and outstanding organizational skillsOpenness to travel, working outside normal hours and/or weekends when a project may requireAdditional InformationAs part of our dedication to an inclusive and diverse workforce, Publicis Sapient is committed to Equal Employment Opportunity without regard for race, colour, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion.Publicis Sapient UK is a disability confident employer and is dedicated to fostering an inclusive and accessible work environment. We encourage individuals with disabilities and long-term conditions to apply for this position and we will provide adjustments where possible throughout the recruitment process. If you require any adjustments at any point on the process, please get in touch as soon as possible by ##### . Publicis Sapient UK will then work with you explore and implement adjustments as and where these are possible. If you have any questions regarding adjustments, please email us:##### We have got you and your family covered with 25 days paid annual leave (plus bank holidays), life assurance, dental insurance, income protection, critical illness cover, private healthcare(pre-existing conditions included)and a pensionWe know the importance of health and wellbeing so offer you extensive retail discount offers and further reimbursement towards activities that contribute to a healthier lifestyleFree and delicious coffee served by our very own in-house baristasWe are proud to actively invest in your learning through various learning platformsWe work with you to give back to the local community through CSR efforts
#J-18808-Ljbffr