Director, Revenue Performance

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Director, Revenue Performance Apply
remote type
Onsite
locations
London - UK
time type
Full time
posted on
Posted Yesterday
job requisition id
JR07401
The payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally at over $2 trillion and it’s growing between 13-15% year-on-year.
Some of the largest most dynamic brands are investing in this sector; Apple has ApplePay, Google has GooglePay, Amazon has AmazonPay, and it’s not just the Silicon Valley brands. Tencent owns WeChatPay, Alibaba owns Alipay and digital disruptors like Square, Stripe and Adyen all invest millions to grow the payments market.
Planet are a technology company that’s transforming payments by putting the customer experience first.
We
help our customers deliver a better experience for guests, shoppers, and consumers everywhere. We operate in a market that continues to evolve and
expand,
partnering with the world’s most prestigious brands across Retail and Hospitality, and with a network of Financial Services partners worldwide.
To meet consumer demands, payments must be simple, safe, and invisible. The only way to do this is to fully embed payments in the software and networks that runs business. By combining networks, software and payment technology, Planet’s creating a world of connected commerce, that makes payments feel good.
We’re growing organically, and with strong Private Equity investors, Advent International and Eurazeo, we’ve the financial capital and expertise to grow our capabilities and reach through acquisition.
Revenue Performance Team
The Revenue Performance team is responsible for driving Revenue Performance within all phases of the customer lifecycle in partnership with cross-functional stakeholders across Planet. It is responsible for defining and leading the execution of strategic programs aimed at accelerating the onboarding and ramping of new customers and the revenue performance of existing customers. The team reports into the Revenue Operations team and consists of two separate teams, both focusing on maximizing the value we generate with new and existing customers.
The Revenue Optimization team works with Planet’s top merchants across the Retail and Hospitality verticals to provide data-driven insights, in-store and remote staff training, and best practice sharing.
The Sales Support team operates as a conduit between Sales and Operations providing education and support on the onboarding requirements for payments as well as driving the provision of correct documentation in a timely manner. The primary focus is to reduce several key metrics related to the receipt of onboarding documentation and the reduction of missing or incomplete documentation.
What you will do:
The Director, Revenue Performance is responsible for defining and driving the execution of strategic initiatives to significantly increase the revenue performance of Planet’s new and existing customer portfolios while also boosting customer satisfaction. Your main objectives are 1) increasing the speed, quality, and efficiency of the onboarding process; 2) reducing the time it takes for newly onboarded customers to reach their full potential; and 3) identifying ways to improve the performance of existing customers. To achieve this, you will provide leadership and drive cross-functional collaboration by teaming with senior leaders and managers of partner functions like Customer Operations, Sales, Product, and Finance.
Revenue Performance is a top strategic priority for Planet and as such you will regularly report progress and make strategic recommendations to Planet’s Executive Leadership Team.
Strategy and Management Design and lead the cross-functional implementation of strategic initiatives aimed at improving the revenue performance within Planet’s customer base.Manage the Sales Support and Revenue Optimization teams, including cadences and operating rhythms, processes, and communication strategies to key stakeholders.Lead the teams with a focus on delivering against key KPI’s.Develop and maintain the overall Revenue Performance strategy and vision.Lead a governance programme tracking the development of the Revenue Performance roadmap, including progress, benefits delivered, and key risks.Suggest and drive sales and onboarding process improvements with Product and Operations.Sales SupportDrive improvements to reduce the errors found in onboarding documentation with Sales and Operations leaders.Drive the generation and maintenance of best practice and checklists for next stages of onboarding and information required to move from contract signature to onboarding.Build the Sales Support function to provide more services to Sales and customers to assist with onboarding, including additional country and language coverage.Stay up to date with new product and feature launches as well as Compliance changes and ensure sales team are updated.Revenue OptimizationDevelop and execute a global strategy for Product adoption, working with local teams to identify growth opportunities and areas of improvement.Drive team performance based on selected KPIs on the ongoing activities and merchants in scope.Work closely with Account Management team to define ideal approach for each Revenue Optimisation opportunity and contextualise within the ongoing conversations.ReportingEnsure the team distribute weekly news update on Onboarding and Sales Documentation.Monitor and utilise key KPI’s in relation to Onboarding to drive focus in developing digital solutions, training needs for Sales and customers, manage sales documentation on behalf of Sales - respond to questions, follow-up with customer or Sales to get further information.Publish Sales team specific reporting (using Operations data) and keep near top of mind in Sales meetings. Who you are: The ideal candidate will possess (1) leadership experience in a relevant payments / software business of similar scale and complexity, (2) a track record of delivering results through multifaceted and cross-functional growth acceleration and operational improvement programs, and (3) superior advisory, relationship, and stakeholder management skills necessary to drive change in a high-growth, private equity sponsored environment. In addition: 6+ years of professional experience, including broad business skills with knowledge across multiple disciplines (program management, transformation, commercial excellence) and previous experience at a top-tier consulting firm.
Experience working on enterprise-wide initiatives, including broad programs requiring change management via a systematic approach and governance process.
Track record of successfully managing multiple workstreams in parallel and delivering results against time sensitive deadlines. Able to both facilitate and individually lead projects to accelerate results.
Strong bias for action, passionate for results and impact, and sense of prioritization. Able to think “80/20” and filter down to what most matters to maximize value creation.
Expert financial, quantitative, and analytical skills. Able to baseline and track commercial and operational KPIs.
Naturally inclusive and collaborative across a full range of internal stakeholders and levels. Track record of breaking down silos. Demonstrated ability to manage and lead by influence.
High level of initiative. Invites, challenges, and explores new ideas while understanding and communicating risks to the organization.
Strategic and executive gravitas to challenge the status quo when necessary. Pivots style to produce results (reporter, partner, driver) depending on the stakeholders and nature of the challenge.
Previous experience working in a fast-paced, private-equity sponsored environment highly preferred.
Familiarity with Salesforce and Tableau, or other CRM and Data tools and technologies Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need. Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce.
We would love to hear from you – Apply now.
About UsCompany BackgroundPlanet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.
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