Director of Sales Operations and Innovation

At Moody s, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. The Director of Sales Operations & Innovation is a high-impact leadership role responsible for driving the Moody's sales enablement initiatives and embedding strategic use of technologies, including generative AI, to revolutionize sales processes and strategies. This leader will architect, implement, and oversee programs that increase sales team productivity, effectiveness, and agility in a rapidly evolving market landscape. The role demands a seasoned professional with a blend of strategic vision, leadership excellence, and a deep understanding of how technology, especially AI, can be leveraged to enhance sales outcomes.Key Responsibilities:Strategic Leadership & Vision: Partner with key stakeholders in the Moody's organization as well as global sales leadership to build and execute a comprehensive sales technology strategy and governance program that aligns with the company's long-term goals, with a focus on scalability, efficiency, and innovation. Guide the sales organization through strategic shifts and market evolution with a clear vision and adaptable plans.Sales Process Optimization: Continuously assess and optimize the sales and sales operations processes to ensure maximum efficiency and effectiveness. Incorporate best practices and innovative solutions, including selective use of generative AI technologies, to enhance sales techniques and customer interactions.Sales Technology Evolution: Drive the adoption and optimization of CRM and sales technology solutions across the sales organization, ensuring data quality, accuracy, and consistency. Monitor and measure the effectiveness and ROI of sales enablement activities and investments, using data-driven insights and feedback mechanisms to continuously improve and iterate. Stay abreast of the latest trends, best practices, and innovations in sales enablement and sales technology, and recommend new solutions or enhancements as appropriateGenerative AI Integration: Lead the strategic integration of generative AI tools to automate and enhance sales operations, content creation, and personalized customer engagement. Ensure ethical use and compliance of AI technologies within sales strategies, maintaining transparency and trust with customers and stakeholders. Measure and analyze the impact of AI integration on sales performance, adjusting strategies as necessary to optimize outcomes. Engage with leaders across marketing, product development, IT, and customer success teams to ensure cohesive strategy and execution across the customer journey. Act as a catalyst for innovation and alignment between teams.Advanced Sales Training & Development: Spearhead advanced training programs that equip the sales team with the skills needed to effectively utilize new technologies, methodologies, and strategies, including generative AI tools, for enhanced sales performance.Performance Metrics & Analytics: Define and track key performance indicators (KPIs) to assess the effectiveness of sales enablement initiatives and technology integrations. Use insights to make data-driven decisions and continuously refine strategies.Qualifications:Master's degree in Business, Marketing, Technology, or related field; MBA preferred.10+ years of progressive experience in Sales Operations, Revenue Operations, Sales Enablement, Sales Leadership, or a closely related field, with at least 5 years in a management roleProven track record of successfully implementing Sales Operations & Enablement strategies and leading Sales Transformation initiatives.Demonstrated experience in integrating technology solutions, including generative AI, into sales processes with measurable success.Exceptional leadership qualities with the ability to inspire, motivate, and drive results across diverse and cross-functional teams.Strong analytical skills with experience in leveraging data to inform strategic decisions.Excellent communication, negotiation, and stakeholder management skillsExpertise in Salesforce governance, administration, and best practices, with the ability to design and optimize sales processes and workflows within the platform. - Familiarity with various sales technology and productivity tools, such as CRM, email marketing, social selling, video conferencing, and e-signature software, and the ability to evaluate, select, implement, and train on the most relevant solutions for the sales team. - Experience in creating and maintaining a sales technology roadmap that aligns with the organization's strategic objectives and budget constraints. #LI-WB1 Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.Candidates for Moody s Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.For more information on the Securities Trading Program, please refer to the STP Quick Reference guide on ComplianceNet Please note: STP categories are assigned by the hiring teams and are subject to change over the course of an employee's tenure with Moody's.
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