Director of Retail Consulting

Remote with travel to customers' sitesLocated anywhere in UK near a travel hubWho we areFocal Systems
is the industry leader in retail AI solutions. We are a Silicon Valley based, deep Learning first company. Our mission is to automate and optimize brick and mortar retail using deep learning computer vision. Focal Systems has been deployed at scale with the top retailers in the world. What we are looking forWe are looking for a results-driven Director of Retail Consulting to advise retailers adopting Focal and lead the change management process to maximize Focal’s impact. Reporting to the VP of Customer Success, the Director of Retail Consulting will work with a portfolio of enterprise customers to maximize ROI and ensure continued alignment between key stakeholders of Focal and our customers. In addition, s/he will manage the Retail Consulting team in the UK. An ideal candidate will have extensive experience in retail consulting, change management and team leadership.What you will be doingConsult with our customers in retail on how to best apply Focal to improve their operationsLead the change management process with our customers as they trial and adopt FocalMaximize efficiency and productivity through process analysis and interdepartmental collaborationSeek and act upon opportunities for expansion within our customersLead a team of Customer Success Managers/Retail Consultants in the UKBuild relationships with and secure support from key stakeholdersWork across retail functional silos (merchandising, operations, supply chain) to maximize the value of Focal-generated dataBe the voice of the customer to help guide the Focal product roadmap and prioritizationProactively address barriers to successUnderstand the customer's business, define success criteria, and build plans to exceed expectationsWhat you need to be successful8+ years professional experience in retail consulting or change management, ideally within grocersAbility to forge relationships with VP and C level executivesUnderstanding of key success factors, trends, and strategies in UK groceryProven ability to plan and manage the operational process for maximum efficiency and productivityAbility to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demandsGreat understanding of account management and customer success OKRs, KPIs & ROIExcellent communication, presentation, and demonstration skillsAbility and desire to work independently in an unstructured environment in locations remote from company HQWhat we offerWe care deeply about the health, happiness, and wellbeing of all of our employees. We offer: For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.As set forth in Focal Systems’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.Voluntary Self-Identification of Disability Form CC-305
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Voluntary Self-IdentificationFor government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.As set forth in Focal Systems’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.
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