Director of Operations - Grantley, Ripon

Director of Operations - Grantley, Ripon
Employer
Grantley Hall
Location
Grantley, Ripon
Salary
£75,000 per annum + Tronc (Typically £2,400 annually)
Closing date
10 Jun 2024
Director of Operations - Grantley, RiponJob Type:Full Time - 40 hours per weekAll applicants must be able to provide evidence of their Right to Work in the UKNestled within the rolling North Yorkshire countryside, Grantley Hall is a historic property dating back to the 17th century that offers a seamless fusion of stately grandeur and contemporary luxury. A member of Relais & Chateaux and PoB Hotels, the five-star hotel boasts an impressive array of 47 opulent bedrooms and suites. Complemented by a selection of five indulgent restaurants and three exquisite bars, combined with an award-winning spa and cutting-edge gym, Grantley Hall stands out as a uniquely distinctive luxury hotel experience.Purpose of the JobThe Director of Operations will oversee the daily operations of the luxury 5-star estate including F & B outlets and Events, Front Office, Housekeeping and Spa as well as provide strategic direction. The Director of Operations will be a support to the General Manager (GM) in fostering a collaborative environment with an innovative outlook. The Director of Operations will guide employees to work as a well-functioning team and foster inter-departmental relationships. In the absence of the GM, you will be responsible for the overall operation of the hotel. You will be an effective member of the Executive team in driving overall sales and profit, EBITDA, Guest and Employee Engagement.Key ResponsibilitiesGuest ExperienceTo be a visible presence to both your teams and the guest to deliver an exceptional guest experienceTo exceed guest expectations through establishing a dynamic service culture within all teamsTo ensure an efficient guest operation with adequate cost controlTo constantly review, suggest ideas for improvements and action in all areasTo be the leader of the standards and to maintain these in line with in house and red star standardsTo assist in setting the hotels objectives and future strategiesAct as an ambassador for the businessTo manage alongside the departmental managers the departmental budget lines and payrollTo maximise all sales opportunities to ensure budgeted profitability is achieved or exceededTo assist the GM and Director of Finance with budgeting/forecasting and payroll for the property when requiredPeopleTo ensure a positive and productive team cultureTo support the Learning & Development culture of developing raw talent into highly successful careers at Grantley HallTo recruit, train and continually develop all of your direct reports and their teams to achieve their personal and business objectivesTo address any issues of poor conduct and/or performance with the relevant HOD and participate in HR procedures as necessaryTo follow all HR procedures and policiesKey Skills, Qualities & ExperienceProven experience in F & B Operations managing multiple F & B units is essentialA hands on Operator is essentialPrevious experience working with 4 or 5 red star service would be beneficialExcellent communication skills with the ability to build relationships with internal and external stakeholders at all levelsAnalytical mindset with the ability to interpret data and metrics to drive decision makingStrong leadership skills to effectively manage and motivate multiple teams to achieve high levels of operational performanceAccountable and resilient with the ability to work under pressure.We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees:Tips typically over £200 per month (£2,400 per year)Complimentary bespoke uniform and chef whitesComplimentary meals whilst on dutyRefer a Friend bonus - Earn up to £1000Complimentary employee car parkingComplimentary state of the art onsite gym - with personal trainer support31 days annual leave (including bank holidays) increasing with serviceProfessional development opportunities at all levelsReimbursement on work shoes, sight tests and professional membershipsModern and spacious live in accommodation for eligible rolesGrantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online purchasesWe celebrate success. With an annual awards ceremony as well team events and incentives. Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.External team assistance line along with wellbeing champions onsiteTeam Member of the Month AwardsDiscount on Grantley Halls Restaurants, Spa products and Gift ShopDiscounted stays at Grantley Hall, as well as other Relais & Chateaux and Pride of Britain HotelsCycle to work schemeAccess to Wagestream, allowing you to instantly access your wages.Create a job alert and receive personalised job recommendations straight to your inbox.
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