Director of Legal Operations Services

Operations
·
Multiple locations
·
Hybrid Remote
Director of Legal Operations ServicesAs our Director of Legal Operations Services, you will lead and be accountable for our legal support teams, driving market leading customer experience and commercial performance in key areas to include client onboarding, matter allocation and capacity management, legal and administrative support, post exchange and registrations.Reporting directly to the Chief Operating Officer, your role will involve collaborating across internal departments and engagement with external stakeholders to ensure Simply Conveyancing remains at the forefront of the conveyancing industry.You will operate as a key member of the Senior Leadership Team, to enable Simply Conveyancing to deliver against its strategic objectives, fostering a culture of efficiency and excellence. Your role will include playing a key role in an evolving programme to refine Simply’s target operating model, pricing and proposition and technology.What we will need you to do:Develop and have overall accountability for leadership of an outstanding client onboarding and client care team, responsible for welcoming new clients to Simply, assisting them with their initial enquiries, issues and requests related to their home buyer or selling instructions and managing client feedback processes to assure our reputation for excellent customer serviceOptimise matter allocation processes and procedures to ensure each client instruction is put into the right hands, at the right time. Working closely with our Director of Conveyancing and Director of Business Information you will play a key role in capacity planning across the legal service and legal support areas of the businessDesign and deliver the resourcing plan aligned to the company planned growth for the department, ensuring that trained resource is in place to meet our client and internal service delivery standardsRe-engineer legal and workflow processes and redesign policies to ensure legal support activities are performed to the highest standards, ensuring that our property lawyers have access to the best-in-class legal support servicesWorking closely with our Head of Legal Practice and Compliance team you will drive market leading registrations performance, leading engagement with HMLR and other stakeholders across the business to ensure every transaction can be registered fast, correctly and first timeBe accountable for related budget and performance insight and related improvement requirements across all areas for which you are responsibleAnalyse current processes, identify improvement opportunities, and set clear goals and milestones for improvement and development to enhance efficiency, productivity, client satisfaction and best practiceFocus a continuous improvement and customer focussed culture, building relationships and collaborating with different departments and stakeholders to drive transformational change.What experience we will need you to have:Demonstrable success in leading cross functional teams in a legal / professional services environment, delivering against a defined strategy and creating substantial improvements in commercial and operational effectiveness, client experience and value creationExperience of conveyancing legal practice and scale legal service operations is desirableExperience of process and technology development and optimisationEvidence of success in driving organisational change with a positive and adaptable mindset.What you will bring to the role:An inspirational leader who role models our valuesCommercially focussed, performance driven and solutions orientedA high degree of professionalism, integrity and personal standardsArticulate and able to share a strategic forward vision, ensuring that a wide range of internal and external stakeholders are engaged and supportiveComfortable operating in a complex operational environment, and leading through a matrix structureExcellent communication skills, both verbal and written, with the ability to convey complex concepts to various stakeholdersCommitted to staying updated on industry trends, legal advancements, and technology innovations.Further information:Reporting to Chief Operating Officer, Sue BenceLocation - you will be based in one of the core Simply Offices (Daventry or Peterborough) or Hybrid with 3 days in DaventryCompetitive salary (dependant on experience)Industry leading benefits package including Bupa healthcareClosing date for applications Sunday 9th June 2024.About us:Simply Conveyancing Property Lawyers (“Simply”) is one of the UK’s leading providers of residential conveyancing services to home movers. Through embracing technology to build its bespoke eConvey platform and combining this with best-in-class customer service, Simply has become one of the fastest growing conveyancing businesses in the UK.The large majority of our conveyancing instructions are referred by estate agents who trust us to deliver a first-class service to their customers. Each month, more than 300 estate agency offices refer business to simply. This includes leading agency groups such as Dexters, Dacre Son & Hartley, amongst others; in each case Simply is the preferred conveyancing partner of these agencies.Our reputation for excellent customer service is underpinned by leading ratings on review sites such as Trustpilot (currently rated 4.9), Feefo (5 out of 5) and Google (4.7 out of 5). We seek regular feedback from our estate agency partners and have scored an average of 97% over the last 12 months.The business employs some c. 300 staff from its headquarters in Daventry and satellite offices in Peterborough and Cardiff .Our future growth will be driven by:M&A activity to capture more of the market and additional talent;Our ability to further enhance the experience it offers home movers;Continued development of the way that we work seamlessly with estate agencies; andImproving internal processes to deliver increased operational efficiency.We welcome applications from all suitably qualified candidates regardless of their race, gender, disability, religion/belief, sexual orientation or age.If you have a disability and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you in the application process, assessments (if required) and interview. Any disability related information you disclose to us for this purpose will not be used to determine your capability for the role, but purely for the purpose of making reasonable adjustments during the recruitment process.If you require this job advertisement in a different format, additional support with your application, or need to discuss any reasonable adjustments please contact ##### .
Department
Operations
Locations
Daventry 2, Peterborough, Home Based
Remote status
Hybrid Remote
Employment type
Full-time
About Simply ConveyancingNobody at Simply Conveyancing is just another member of staff. We are a group of exceptional individuals, working together as one team with the same vision, putting our clients, agents, and colleagues first.We work hard, take pride in our work, create great experiences for our customers and delight our colleagues. We are a flexible company that is passionate about the culture and wellbeing of its people.“Different Thinking” is all about challenging conventional thought. Why do something just because it has always been done that way? This gives our team a powerful purpose and a powerful identity. You help drive our business; when you join Simply, you become “One Of Us”.The Simply Conveyancing brand was established in 2000 and today we complete thousands of transactions each year for our clients. We are ranked by the Land Registry in the top 1% of conveyancing companies in the UK by volume, from over 6000 law firms.Moving home can be a stressful time and our job is to make that process as smooth as possible for our customers. We achieve this through a culture of ‘Customer Excellence’ and we are passionate about it!To us, customer excellence is about exceeding customer expectations not just meeting them. Our customer satisfaction surveys regularly exceed 95%. That is why the vast majority of our work is referred to us by estate agents and mortgage brokers who trust our high levels of customer service sufficiently to recommend us to their clients.In 2009 we moved away from corporate panel management to concentrate on the independent estate agency and mortgage broking market. Simply Conveyancing Property Lawyers was formed and since then has become probably the fastest growing specialist conveyancing company in the UK. Overwhelmingly our work comes from independent introducers and our largest referrer accounts for less than 5% of our work, providing a very secure base and stability through a broad range of recommending firms.We operate from offices in the East Midlands and London where we employ over 100 staff dedicated to residential conveyancing services.
Founded in 2012
Co-workers 300
Turnover 5M
Operations
·
Multiple locations
·
Hybrid Remote
Director of Legal Operations ServicesLoading application formAlready working at Simply Conveyancing?Let’s recruit together and find your next colleague.
#J-18808-Ljbffr