Director of Customer Services

Director of Customer Services
Salary: Competitive package worth up to £110K
Location – Stockport
Creating Homes. Building lives. Here at Stockport Homes Group we are passionate about not only providing housing and building new homes in Stockport, but helping to transform the lives of our customers. What makes us unique is our vision - one where entrepreneurship and commercialisation go hand in hand with social impact.
Our Group comprises: Stockport Homes, which is Stockport’s largest landlord and acts as ‘landlord’ for both Stockport Council’s social housing and our own property portfolio; Three Sixty is a pioneering construction and property management company which donates the majority of its profits to social causes within the group; SKylight - a charitable organisation set up to deliver services to some of our most vulnerable customers. and Viaduct Housing Partnership which delivers affordable, high quality energy efficient new homes.
There is now the opportunity to join us and progress your career in a newly created and wide-ranging role of Director of Customer Services. Reporting to the Chief Executive, and a key member of our Executive Leadership Team, the role will lead on all our customer service activity with a specific focus on customer access, neighbourhood management, engagement and feedback, homelessness, independent living and telecare, social inclusion and supported employment, and for our charitable subsidiary, SKylight. Responsible for a team of circa 250 colleagues, this is a significant and strategic leadership role within our Group with considerable potential for impact to ensure that our customers receive the best possible services.
Supporting our ‘one team’ culture and approach, you will be experienced in delivering high quality customer services, most likely within the housing sector, possibly also bringing insight into leading support and telecare services. As either an established or aspiring Director, you will be seeking a wide-ranging leadership role within an ambitious Group which is determined to help transform the lives of our customers. Your inspirational leadership style, strategic vision, commercial acumen and exceptional stakeholder management skills will help ensure that our Group achieves its considerable potential.
Please click Apply to download the candidate pack and to apply.
If you then require a confidential discussion, please contact our advising consultants at GatenbySanderson: Nick Roberts on 07393 013697 or Rachel Salvia on 07393 013067.
The closing date is 9.00am Tuesday 28 May 2024.
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