Director of Business Operations

POSITION: Business Operations Director
LOCATION: Wimbledon, London
TERM: Permanent/ Hybrid Working
REPORTING TO: Reddoor CEO
About Reddoor54
Reddoor54, part of the 54 Group, is a specialist event and brand activation agency, based in the UAE with offices in Dubai, London & soon to be KSA. Delivering bespoke ideas and concepts, purpose-built to energize a brand's capability to connect with fans through sports, business entertainment and community-inspired events. Our team pride themselves on creating once-in-a-lifetime activities.
ROLE OVERVIEW
The company is looking for a Business Operations Director, a key role working alongside our Senior Management Team, to join Reddoor54. Working directly with the Chief Executive Officer and our investment partner Performance54’s leadership team, the successful candidate will be responsible for the day-to-day running of business operations. The candidate will be at the heart of a rapidly growing and ambitious business tasked with streamlining the management and running of Reddoor54, finding ways of maximizing its efficiency and productivity by working closely with a highly skilled team. The role requires outstanding organizational, communication, and leadership skills and an ability to develop solutions that will enhance the day-to-day running of the business. The successful candidate will be expected to liaise and forge essential relationships with Performance54 Group Executives, working closely with their Central Services team to help deliver long-term plans that usher in new levels of productivity and success for the company. The desired candidate will be based in the UK, with occasional overseas travel required.
KEY ROLE & RESPONSIBILITIES
Provide guidance and recommendations to streamline the efficiency of processes within the Reddoor54 business
Support in the creation of the long-term company strategy and business priorities, as well as the operational capabilities to reach short-, medium- and long-term goals
Work with the finance team to oversee company cashflow – budget planning, invoicing, reconciliation & management of a monthly P/L
Create policies and critical path documentation to efficiently manage project timeframes, staffing plans and client reports
Collaborate with Reddoor54 departmental leads to adapt and improve internal processes and ways of working
Lead on all governance requirements of the business and ensure adherence to compliance procedures, laws and regulations
Providing monthly operational reports and prepare quarterly reports for Board Meetings & AGMs
Allocate company resources, materials and equipment to enhance productive functions, supply chain and delivery management
Create operational strategies that minimize company costs and increase employee productivity
Manage and oversee all staffing requirements including the contracting requirements for all Freelancer & Fixed Term Staff, with support from the Performance54 HR team
Hiring
Onboarding
Training
Welfare and Engagement
Employee Relations issues
Manage and monitor staff workload to ensure efficient delegation of resource
Oversee Reddoor54 communications both internally and externally, including the website & LinkedIn page
Support the collaboration and ways of working between Reddoor54 and Performance54
Provide support to the CEO on business documentation, client management and administration
Ensure effective implementation of health and safety standards
Manage client databases and monitor satisfaction results
Manage internal systems and processes to drive efficiencies
Manage external suppliers
KEY SKILLS & ATTRIBUTES
Be an excellent communicator and team player
Liaise regularly with other departments to ensure alignment
Contribute good insights in senior management meetings
Encourage and develop best practice across the business
SALARY & BENEFITS
o Competitive salary
o 25 Days Annual Leave
o Company Bonus Scheme
o Health Insurance
o Employee Assistance Program (EAP)
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