Dining Optimisation Manager (6 months fixed term contract)

Job DescriptionWe recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we’d love to hear from you. We work flexibly and will help you to find a healthy balance of remote working and time in our fantastic Southampton office, collaborating, taking part in events and getting to know people that makes working with us so rewarding. We welcome the opportunity to discuss reduced hours and job share arrangements. The Role The Dining Optimisation Manager will be responsible for managing the venue management brand standards and product setup for P&O cruises dining products for the pre-cruise and onboard guest reservations.Working alongside the Product, guest-experience and Technology teams to determine the best way to set and achieve the business’ roadmap desired and outcomes for dining venue management. This includes the configuration of the system, future enhancements, policies and procedures and ways of working between shoreside teams and the fleet. In addition, the role will also support wider product development and activations within F&B.
Travelling onboard the P&O Cruises fleet, to implement enhancements and conduct training with the crew onboard. Manage the schedule of new and existing dining events within the dining reservation system Manage and optimise dining venue capacities to maximise the availability of bookings lots and volume of guests Undertake Venue Management audits to ensure compliance with product standards Provide regular reporting on venue utilisation and impact of product changes
Our role categories range from CUK15 (entry level) to CUK1 (Brand President) so you can clearly see internal development opportunities. This role is a CUK08 and is offered on a full time, 6 months fixed term contract basis until the end of November 2024, with hybrid working in our Southampton office. Please also note that this role is available for an immediate start and will involve regular travel to complete installations and training on board our P&O Cruises ships throughout the project. About You Fresh ideas and different perspectives are what excite us most and help us to succeed. Alongside bringing these to the role, you’ll also need:
Knowledge of the business aspects of the food and beverage industry, including pricing strategies, revenue generation, and profitability Be an effective communicator Offer great customer service and take on and use guest feedback Experience with reservation management systems and restaurant management with a focus on turn rateand process optimisation
Being part of our team has its advantages… We’re a holiday company so we know there’s more to life than work. Our comprehensive range of benefits are designed to help your personal and financial health and wellbeing.
Home and office-based hybrid working Annual bonus Recognition scheme with prizes and awards Employee Discounted Cruising plus Friends and Family offers Regular office events including live entertainment, lifestyle events and charity partner fundraisers Extensive learning and development opportunities Employee-led networks Employee Assistance and Wellbeing programmes Company paid Health Cash Plan and health assessment In-house Occupational Health help and access to digital GP Life Assurance Parental and adoption leave Employee Shares Plan Electric Car and Cycle to Work schemes Onsite restaurant offering range of healthy cooked and grab and go meals Discounted retail and leisure via discounts portal Minimum 25 days leave, bank holiday allowance and holiday trading scheme Contributory Defined Contribution Pension scheme A friendly welcome with help settling in
Please note: Being able to create unforgettable holiday happiness is a brilliant opportunity so we often receive high volumes of applications for our roles. In these cases we may close our job adverts early and aren’t able to consider applications once this happens. #LI-Hybrid #Job Functions: Information Technology; Product Management; Project Management; #LI-JG1About UsHolidays are one of life’s greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise.No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the world’s largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain’s rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people.Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion.It’s through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel’s Employer of Choice.
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