Digital Project Manager

Digital Marketing Project Manager Department: OperationsEmployment Type: Full TimeLocation: Bedford (Hybrid)Reporting To: Emily BrownCompensation: £35,000 - £42,000 / yearDescriptionJoin Our Team: Receptional, where your ambition meets our vision. Let's create the future of digital marketing together, driven by our shared values.At Receptional, we're more than a digital marketing agency—we are passionate about innovation, continually exploring new ways to push the boundaries with our forward-thinking approach. We seek dynamic, outgoing individuals who will excel in a vibrant, fast-paced environment and are ready to lead the digital marketing revolution with a commitment to Making Market Leaders. Our clients are at the heart of everything we do. Driven by this client-centric approach you will be as comfortable and adept in communicating with clients as you are in collaborating with teammates. You will elevate our clients' experience, building long-lasting and impactful partnerships by consistently delivering exceptional service and personalised solutions that meet their unique needs and drive their success.Your curiosity will be your compass, guiding you to explore groundbreaking technologies and strategies. As a collaborative and transparent team player, you'll join forces with like-minded professionals, sharing insights openly and working together towards our shared goals.If you embody these values of dynamism, forward-thinking, curiosity, collaboration, and transparency, let's make waves togetherAn Award-Winning Team:In the last 25 years, Receptional has won multiple awards, not only for the work we do with our clients, but also for our exceptional team culture and dedication to nurturing and advancing our team members.Our commitment to providing a supportive environment encourages personal and professional growth, ensuring that each member not only contributes to our success but also thrives individually.A small selection of the awards we have won together:
Employer of the Year for Luton & Bedfordshire at the SME Business Awards 2022.
SBC Marketing & Services Provider of the Year 2022
Best Agency Culture (Silver Award) 2022 at the UK Agency Awards
The Financial Services Forum's Agency of the Year Award 2023
Our values are what drives us:At Receptional, we're propelled by a shared ambition to redefine the digital marketing landscape.Our values are the pillars that support our journey towards innovation and excellence. As the perfect teammate, you will be:
Dynamic: Embrace change, energise the room, and pivot swiftly to navigate the evolving landscape of digital marketing.
Forward-Thinking: Anticipate the next big thing, innovate solutions, and set trends that keep us and our clients ahead of the curve.
Curious: Always question, always learn. Your thirst for knowledge fuels our growth and leads us down unexplored paths to success.
Collaborative: Together, we achieve more. Share ideas, unite efforts, and celebrate the victories as a team.
Transparent: Communicate with clarity and honesty, building trust and fostering an open environment where ideas and feedback flourish.
Job Summary
As Digital Marketing Project Manager, you will play a crucial role within our Client Services function by overseeing the smooth execution and delivery of complex client projects spanning various services such as SEO, Earned Media, Paid Media, and Creative.Your responsibilities will encompass proactive planning, efficient execution, and meticulous management of all digital activities from inception to conclusion. Central to your role will be upholding exceptional quality standards and facilitating prompt communication and reporting to clients.You will work collaboratively with Account Manager’s to ensure client objectives, expectations, and requirements are translated to service teams and our delivery schedules.You will be highly driven and organised, detail and solution-focused with a forward-thinking attitude, as well as being an excellent team player.Key ResponsibilitiesMain Responsibilities and Duties
Collaborate closely with Account Managers and service teams to ensure comprehensive and seamless delivery of cross-service client projects.
Develop, manage, and oversee comprehensive project scopes and delivery plans, including timelines, utilisation, and budgets.
Working closely with Client Services Director, Commerical Director and Operations to proactively resolve delivery challenges, as well as celebrate successes with the goal of continuously enhancing our ways of working and processes
Conduct risk assessments and implement quality assurance processes to maintain high standards of project outputs and ensure robust service delivery.
Foster collaborative environments between Client Services and various service teams to ensure a unified approach to meeting client requirements, enhancing cross-team collaboration.
Regularly evaluate resource efficiency and utilisation to maximize profitability of deliverables.
Maintain constant communication with stakeholders, including Account Managers and Heads of Service, to integrate client business objectives and manage relationships effectively.
Working collaboratively with Account Manager’s to understand client expectations, communication requirements, pain points and key areas for success to ensure this is translated into service team delivery schedules
Participate in regular status calls, check-ins, and manage SLAs for service teams as appropriate.
Monitor project progress against goals using tools like Google Analytics and project management software for accurate reporting and data-driven decision making.
Involvement in client onboarding, having a clear understanding of client contract, SLAs and scope of work to manage onboarding process and align with service teams
When appropriate, having an active involvement in our pitch process to ensure efficient delivery
Ensure alignment of team efforts with added-value activities and strategic growth plans.
Training of appropriate team members on fundamentals of Project Management, when required. Upskilling of service teams on Project Management best practices
Working collaboratively with the Innovation team to review tools and solutions that allow us to improve our Project Management efficiencies through technology
Skills, Knowledge and ExpertiseWho you are:
You will have the ability to manage complex, multi-service projects
You will be a highly driven and motivated individual
You can form relationships easily with excellent communication skills
You have the ability to influence internal and external stakeholders
You’re outgoing and a team player
You’re resilient and solution-focused
You have the ability and manage complex, multi-service projects
You have a strong commercial acumen and are able to understand financial impact of project delivery
Qualifications/Experience
Bachelor’s degree in Digital Marketing, Computer Science, or a related field.
At least 3-5 years of experience in project management, ideally within a digital or creative agency environment is preferred
Essential Skills
Proven ability to manage digital projects across various channels such as SEO, SEM, and social media.
Strong technical proficiency with CMS, SEO practices, and familiarity with project management software.
Excellent organisational, time management, and communication skills.
Ability to lead and motivate teams, fostering an environment of collaboration and continuous improvement.
Non-Essential Skills
Experience with CRM systems such as Salesforce.
Skills in digital marketing tools and analytics platforms.
BenefitsOur Values & BenefitsEvery half-decent agency has a beer fridge, ping pong table, and free fruit. It’s all a bit samey, a bit bleugh. We take a different approach, with benefits based on our five core values. But there is, of course, free beer, fruit, and ping pong, if you want it.
Transparent
We have open, honest conversations and strive to communicate clearly and constructively.
Company-wide meetings every Monday
Whole-team business reviews every quarter
Twice yearly appraisals
Transparent pay scale and skills matrix
Bonuses split equally among individuals, no matter what level or experience - everyone’s contribution is appreciated and rewarded
Forward-thinking
We invest in innovation, thought leadership and wellbeing, to improve our people and work.
Free fresh fruit and healthy snacks
Mental health training and first aiders
Annual health check and flu jab
Fantastic pension plans
Enhanced pay for parental/adoption leave
Dynamic
We’re flexible in our work and value creative thinking.
3 days in the office, 2 days at home
Modern, spacious office with table tennis
Cycle-to-work scheme
Your own high-spec Laptop
Monthly rewards for top performers
Collaborative
We’re an integrated team. We see strength in diversity and value collective expertise.
A focus group to make everyone’s voice heard
Quarterly days out - from canoeing to falconry
Team fundraising for our charity of the year
Celebrations for Pride, Black History Month and more
Curious
We’re inquisitive and think beyond the brief.
Intel and experience make us smarter than the competition
We continuously encourage attendance of industry events and conferences
We subscribe to the right tools to help our people learn fast and often
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