Digital Marketing Account Manager

Job Description
The Company
Xanthos is a growing digital agency that specialises in digital marketing, website development and ecommerce based in St John’s Innovation Centre in Cambridge. We are part of the Milbank Group which has a diverse and growing portfolio.
The Candidate
An opportunity has arisen for a Digital Marketing Account Manager to join our team. We are looking for someone driven, bright, self-motivating, and analytical to drive successful growth for our clients. We need someone with digital marketing knowledge, commercial acumen, and experience in creating and maintaining client relationships.
Potential candidates must be located within the UK. This is a hybrid role, with 2 days in the office a week and 3 days remote/working from home. We are based at the St John’s Innovation Centre in Cambridge (near Cambridge North train station).
The role
The role is focused predominantly on managing multiple digital marketing clients to drive successful and sustainable digital growth. The main purpose of the role is to create and maintain long-term client relationships in digital marketing with a focus on customer service and retention, by delivering successful results for our clients. Normal working hours are 09:00 to 17:30, Monday-Friday, but we do offer flexible working hours.
As a Digital Marketing Account Manager at Xanthos, you will:
Build strong, long-term client relationships and maintaining frequent contact with a key focus on retention.
Determine and agree crystal-clear client goals and expectations (KPIs).
Plan and implement digital marketing strategies to achieve or exceed the clients’ goals and expectations.
Analyse performance of KPIs using Google Analytics, SEMRush, Google Search Console, Google Data Studio (and any other appropriate tools giving insights into performance).
Monitor, measure and report performance and actions to assigned clients.
Address client questions, thoughts and concerns effectively and promptly.
Skills and experience
2+ years’ experience working as Digital Marketing Account Manager (or equivalent) within a digital marketing agency.
Strong verbal communication skills to articulate ideas to clients and the rest of the Xanthos team.
Experience in PPC is essential (minimum 2 years working knowledge of Google Ads and Campaign Management).
Experience in SEO is desirable, but not essential.
Strong analytical skills.
Experience using Google Analytics, Google Search Console and SEMRush.
Excellent attention to detail.
Proficient in Word, PowerPoint and Excel.
Ability to work and collaborate with team members and clients.
Excellent time-management skills.
A thirst for information to further develop skills in the area of digital marketing.
Commercially aware and customer service focussed
Qualifications
Preferably a graduate with a degree in Marketing, English, Journalism or similar.
Why Xanthos?
Private AXA Healthcare
Hybrid Working
Flexible start/end time within the working week (37.5hr week)
Company Bonus Scheme
Opportunity for career development and training
Access to on-site bistro
Free on-site parking
Located at St John’s Innovation Centre – easily accessible via A10 and Cambridge North train station
Company pension
Please submit your CV with a cover letter, which describes why you would be a good candidate for the role and a fit for Xanthos. Please also include details of your current compensation package.
Candidates must be based and eligible to work in the UK.
Salary :
£30,000-£35,000 depending on skills and experience