Digital Learning Specialist

A Japanese IT company is currently recruiting a Digital Learning Specialist to work in their office in London.In this role you will be responsible for providing digital training to customers, data analysis, user support, and Generative AI tool/LLM creation support.The ideal candidate should have basic knowledge and understanding of software development languages, including SQL.
YC45560TYPE: Contract, full-time (Maternity Cover)CONTRACT PERIOD: May 2024 – Feb 2025, could be extendedWORKING HOURS: 9:00-17:30 from Monday to FridaySALARY: Up to £35,000 per annumLOCATION: Central London (Currently 3 days in the office, 2 days’ work from home – It may change depending on the company’s decision.)Digital Learning Specialist Main Responsibilities:1. Digital Training-Provide customers’ management and end-users with IT/digital transformation related lectures onsite and remotely mainly for enhancing customers’ digital literacy covering Data analysis and Generative AI tools-Design and create concise training materials in documents and videos for end-users-Lead planning, scheduling, and holding customers’ digital transformation training related activities-Motivate end users drawing their interests through following and examining trend and new features of technologies2. Data Analysis User Support-Comprehend business objectives to make recommendations to create Power BI reports-Consult Power BI reports creation-Assist and optimise Datamart creation for required Power BI report-Come up with plans to automate business processes with MS365 tools; closely work with relevant stakeholders and implement the project-By reviewing the implementation, make suggestions for future projects and improve the processes3. Generative AI tool/LLM Creation Support-Come up with plans to create effective and specific LLM (Large Language Model) on a Microsoft platform; closely work with relevant stakeholders and implement the project-By reviewing the implementation, make suggestions for future projects and improve the models4. Assist Pre-sales Activities-Assist creating pre-sales/proposal documents related with services in BST5. Customer Management- Manage customers’ requirements and wishes for both technical and non-technical matters in Japanese and English- Manage and improve relationships with customers- Cooperate with our partners and provide excellent customer service- Report customer complaints or any problems to Supervisor / Line Manager immediatelyDigital Learning Specialist Ideal Candidate:Required Skills:•Excellent Presentation and Inter-personal skills•Experience of Customer Support•Business level of fluency in English•Basic knowledge and understanding of software development languages, including SQL•Basic knowledge of BI tool skills•Other skills: project management, documentationDesired Skills:•Basic Knowledge of effective use of Generative AI•Knowledge of MS365 Power Platforms: Power Automate, Power BI and Power App•Some understanding of Japanese culture and Japanese language would be advantageous** All applicants for Digital Learning Specialist must have the right to work in the UK as the Company is not able to offer visa support.
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