Digital Account Manager

*Job title:
Digital Account Manager
*Salary type : £30k-£40k (Depending on Experience)
*Job type:
Permanent Position
*Location:
Lutterworth, Hybrid 2 days in the office (flexible working in terms of hours / swapping days etc. can start and finish when you want e.g. need to pick kids up etc)
A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.
Aquent is seeking an experienced and passionate
Digital Account Manager
to join an award-winning multi-channel digital marketing agency that has experienced significant growth over the last 6 years since being founded. Client services include SEO, PPC, Social, Web and Email Marketing. They specialise in crafting awesome campaigns and strategies for clients using a team of SEO/PPC gurus and web developers.
They are looking for an experienced Digital Account Manager to join their close-knit team, who will provide an exceptional customer experience to their clients, developing and implementing effective digital strategies with a strong focus on SEO and PPC for their accounts and building long term client relations.
Client retention is key, so having a clear vision of your clients aims and objectives throughout every project is essential. Working alongside the projects team, you will lead your accounts to ensure projects are delivered with excellent results, on time and on budget.
Offices are based in Lutterworth.
Overall Responsibilities:
Supported by and working closely with the Head of Client Services, you will be responsible for leading a number of key accounts providing insights and opportunities for account growth and development, whilst maintaining profitability and sustainability for the business.
Lead on key digital accounts
Reviewing and interpreting digital marketing reports and communicating key findings back to the client with informed recommendations to improve campaign performance
Proactive account management, reviewing client accounts and seeking new opportunities and creating strategies through SEO/PPC to enhance brand exposure and to improve performance and ROI
Manage client expectations with regular updates on the progress of live projects, being their first line of contact, and providing them with excellent customer service.
Project scoping, identifying key objectives, defining costs and resources and capturing key performance indicators for benchmarking against
Scoping and costing of new websites. Being able to take a client brief and map out the core requirements for the development, identifying the right infrastructure to build the site in, functionality and website best practices.
Being part of the onboarding process for new projects and briefing jobs to the project team to ensure we deliver value, meet client expectations and achieve campaign goals
Ongoing liaison with the project team to ensure project delivery is on time and within budget
Regular and planned communications with clients through email, phone calls and face-to-face meetings
Requirements
Passionate about all things digital
Experience within an agency environment
Excellent knowledge of SEO and PPC (relevant qualifications a distinct advantage)
Experienced in interpreting data and creating reports within Google Analytics and presenting result to clients
Knowledge of Social and Paid Social Media Campaigns
Good understanding of website design, build and best practices
Commercial awareness and understanding of ROI
Ambitious and willing to learn
Organised and able to prioritise workloads
Honest, reliable and trustworthy
A team player
Excellent communication skills
Ability to seek new opportunities in accounts and discuss these confidently with clients
Able to manage multiple client projects whilst maintaining customer satisfaction
Ability to adapt and change to client needs in a dynamic and fast paced environment
Preferred experience
Hands on experience in setting up and management of search campaigns
Google Ads and Analytics certifications would also be beneficial
Benefits
28 days holiday per year
+ bank holidays
+ Your birthday off
£500 pa training budget
Macbook & Latest software packages
3% pension contribution
Ability to work from home / flexible working hours with minimum of 2 days per week from our Lutterworth office
Dog-friendly office
Company Paid Private Health Insurance
To apply for this hybrid
Digital Account Manager
position in Leicestershire, please contact Aquent today.
*Due to the high volume of responses, if you have not received a response in 48 hours please take it that you have unfortunately been unsuccessful.
Aquent is a leading talent services company, providing marketing and creative talent, managed services, extended workforce benefits, project management, and professional development. Founded in a dorm room in 1986, Aquent now employs 10,000 people each year across eight countries.
Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.