Digital Account Manager (UK)

Problem? Solved.You press that launch button, and a new website goes live. But what happens next?Here at Kubix, we build Shopify websites for brands all over the world. But the journey doesn’t stop there. Just like a physical store, an online store needs regular updates, new stock, and a lick of paint every now and again.We’re on the hunt for an ambitious and eager Account Manager to join our Projects team to oversee website improvements and spot new opportunities for our Shopify stores. Unlike a marketing AM organising emails or ads, you’ll be website-focused, managing and suggesting the continuous improvement of our existing client stores from fashion to fitness, food, furniture and more.What makes this role so exciting? You'll be working closely with clients as the ultimate problem solver and miracle maker - helping them make changes to their Shopify store, creating an e-commerce roadmap in line with their business objectives, and spotting opportunities for growth at every turn. This could be a simple website change, or the implementation of new technology such as a loyalty scheme. You might even be looking at the data to see if a small change to their store operations would have a big impact on their bottom line.It’ll be your job to see what the client may not - to identify areas for improvement that they might not have spotted yet, or to make recommendations for apps and solutions that they would never have found without us.Of course, you won’t be doing this alone. With a team of developers at your fingertips, you'll be responsible for briefing the development team with relevant tasks, based on client goals. You’ll also have the support of our copywriters, designers and Project Managers who can give you the assistance you need.If you’re a savvy problem solver with a passion for e-commerce and tech, and love the idea of being the bridge between clients and our team (making a difference to businesses as you do it!), then this is the role for you.About You ????While this is an Account Management role, it's important to note that technical knowledge is certainly required.You'll be the voice of authority on all things e-commerce when speaking to clients, so we'd expect you to understand Shopify and the ecosystem of technologies that surround the platform.Interpersonal skills are essential, you'll be expected to liaise with both internal teams and the client to gather requirements and report on progress.You feel at home speaking to clients - meetings and calls are a vital part of the roleYou have a passion for e-commerceYou have experience with the Shopify platformYou’re motivated, friendly and enthusiasticYou’re able to provide briefs and work alongside colleagues effortlesslyYou’re good at planning your work - not letting your proactive tasks get sidetrackedSkills / Experience ✍️Read below for our list of skills/experience, all of which is a guideline for this Account Management role:2+ years of e-commerce experience (Shopify preferred)Sound knowledge of e-commerce principles and strategyExperience with managing clients or internal stakeholdersAbility to project manage and prioritise a dynamic workloadAble to take initiative and find unique ways to show value to clientsExperience in a customer facing or communications role would be advantageousSalary: Dependant on experience*What To Expect ????Fancy working somewhere a little bit… well, different? Our Kubix office is pretty special. Not only do our windows look right onto Birmingham’s canals (much to the surprise of the daily canal boat owners that sail by), we’re very proud of our Shopify Plus Partner and Google Premier Partner statuses that we use to spruce up the walls. We’re one of the top tier Shopify agencies in the UK - and for good reason. Our clients trust us to deliver beautiful, considered designs in Shopify, and to market them in the most cost-effective manner possible. But we’re more than just our awards and statuses. We’re a team of close-knit individuals, with a collective whopping 88 years at Kubix. For an agency that just celebrated its 8th birthday, we think that’s pretty epic. From our breakfast club to our Champions of the Week where we nominate those who have stood out to us during the 9-5, we believe that a happy workforce makes for happy work.If you think you’d like to step into an office that puts its people first, then we’re excited to hear from you. We Never Stop Growing - Together.Salary Expectations* We appreciate that showing a salary indication is helpful for you to know whether it works with your personal circumstances, and it can be extremely frustrating to keep something so important so vague. But honestly? We’re in a position to consider a wide variety of experiences and salary levels for this role, so we’d rather discuss your experience and skills than try to set a salary bracket. If you’re the best person for the role, then we’ll offer a salary that works.How Does That Sound? ????Fancy yourself as our next Digital Account Manager? Now it's over to you. Simply submit an application and one of our team will be in touch!
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