Desktop Support Technician

Employer
University Hospitals of Derby and Burton NHS Foundation Trust
Employer type
NHS
Site
Royal Derby Hospital
Town
Derby
Salary
£22,816 - £24,336 pa pro rata
Salary period
Yearly
Closing
24/04/2024 23:59
Interview date
08/05/#####
Band 3As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together.Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.With over 13,000 members of staff you can expect huge variety and new opportunities every day! Our staff go above and beyond and take pride in caring for our patients.University Hospitals of Derby and Burton NHS Foundation Trust is fully committed to promoting inclusion, equality, diversity and human rights in employment and delivery of its services. The Trust is committed to providing an environment where all employees, patients, carers and visitors experience equality of opportunity by means of understanding and appreciating the value of diversity.As a Trust we promote an inclusive environment and welcome applications from a diverse pool of talent and backgrounds. All individuals are valued and given every opportunity to succeed based on merit.The Trust actively encourages applications from members of our Black, Asian and Minority Ethnic communities. These groups are under-represented in our organisation, and it’s important to us that our workforce reflects the diversity of our communities as much as possible.The Trust is a Disability Confident Employer and committed to both employing and retaining people with disabilities.Join us and help make a real difference to our Trust.Here’s more about the role and what we’re looking for;Job overviewThe position is to provide support for the IT Service Desk and End User Support team. Provide technical support over the phone and ensure remote support for all end-user equipment, systems and software supported by the IT Shared Service. Support will be carried out in accordance with the customer's Service Level Agreement as well as the departmental guidelines and policies in the most efficient way.Main duties of the jobWe are looking to recruit a helpful, friendly and motivated person to be part of our IT Desktop Support Team based at Royal Derby Hospital.You will be confident in your IT skills and be able to demonstrate experience in an IT support services environment. Knowledge of clinical IT systems, particularly Lorenzo are desirable and you should have a good understanding of national Information Security Requirements.It is essential that you have your own transport and are willing to travel between UHDB Hospital sites.Closing date of applications: 24 April 2024Interview date: 8 May 2024Working for our organisationAs a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care TogetherOur fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.In return we will offer:Development opportunities, including both professional and leadership developmentOn-going support through every step of the way from recruitment to when you join our team and beyond.A variety of other staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemesKey Facts about our Trust:We see on average#####0 OP appointments per day.We are the 4 th
busiest Trauma & Orthopaedic outpatients department in England – an average o#####77 per week.An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country.Our hospitals admit an average of 195 emergency patients daily.Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.We are one of only 7 Trusts nationally with more than 50 operating theatres.We carry out more than 140 elective procedures each working day.Detailed job description and main responsibilitiesInstallation and decommissioning of IT hardware and software in line with established procedures. Ensure that new equipment is installed in a timely manner, to a high standard and all inventory information is up to date.Upgrade and update software to meet organisational and technical requirements.Configure PCs and other equipment to ensure it meets IT standards and user requirements. Ensure that software images are correctly applied and applications are set up and working correctly.Supports the day-to-day running of the first line support of the IT function and maintains the Trust's systems to ensure seamless and continuous provision of accurate information.Meets agreed service levels and response rates, records all work carried out on the service desk system. Ensures that the service desk are kept aware of faults, progress and scheduled maintenance.Develops relationships with end users and clients to provide timely identification and understanding of user requirements and enhance IM&T's ability to respond to them.Unloading deliveries. Moving and storing boxes and equipment to help maintain a safe and tidy work place.Ensure maximum benefits are achieved from all IT hardware/software by keeping up to date on advances in this field.Follow procedures for maintenance/change control of IT systems.Help perform the computer rooms fire and theft systems checks and documents the results.Liaise with Network Support and Server Team to ensure equipment is commissioned appropriately.Carry out backups on all systems and ensure the tapes are stored correctly, in line with departmental procedures. Maintain logs of tapes used and faults escalated. Replace aged or defective tapes as required.Implement computer room and tape storage security measures, in line with Trust procedures.Follow all policies and procedures that govern working practices within the Trust.Follow the Trust’s IM & T Security and IG Policies, and ensures that all computer security procedures are followed at all times, to maintain confidentiality and the requirements of the Data Protection Act.Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB – this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.Knowledge of Desktop Support hardware/softwareKnowledge of IT service processes e.g. SLAs, priorities, asset managementExperienceExperience of supporting IT systems at a desktop levelExperience of supporting IT in an enterprise environment e.g. NHSOur Trust aims to provide the highest quality care to patients within Derbyshire and South East Staffordshire and we want the very best people to work with us.Follow us on Twitter @UHDBTrust or find us on Facebook & LinkedIn - UHDBTrustIMPORTANT INFORMATIONIf we receive a high number of applications for this position we reserve the right to withdraw the post before the closing date, therefore it is advisable that you apply as early as possible to avoid disappointment.At UHDB , we offer different ways to work flexibly to each and every one of our colleagues, many of whom already work flexibly at all sites of the Trust.For our roles we are open to discussing the possibility of part-time/ reduced hours/ compressed hours/ flexible start and finish times/ fixed/flexible shifts/annualised hours/ term time hours/ hybrid working – working partly in the trust/partly at home.Why don’t you talk to us at interview about the flexibility you would like to explore and what it means to you, and we will discuss what’s possible for the job and team, and the opportunities we might be able to create together.We can’t promise to give you exactly what you want, but we do promise to work with you to look at all the available options.Most of our posts are subject to a DBS check, however having a criminal record will not necessarily bar you from obtaining a position. Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.All correspondence relating to your application will be sent to you via our trac.system account. Please ensure that you regularly check your emails; this includes junk/spam, as your security settings may not recognise the sender.Anyone from outside of the UK (excluding from the Republic of Ireland) will need permission from UK Visas and Immigration (UKVI) to work in the UK and may also need entry clearance before travelling here.UKVI is responsible for managing migration. To obtain a visa or entry clearance, you will need to meet certain requirements and demonstrate you have the right the work in the UK via:the points-based immigration systemthe EU settlement schemeeVisaDuring the course of its employment activities, University Hospitals of Derby and Burton NHS Foundation Trust collects, stores and processes personal information about prospective, current and former staff.Our Privacy Notice includes applicants, employees (and former employees), workers (including agency, casual, honorary and contracted staff), volunteers, trainees and those carrying out work experience – please refer to our Privacy Notice available on our Trust website: Employer certification / accreditation badges
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